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Virtual Customer Support Specialist

2 months ago


Everett, Washington, United States Parkerservices Full time

Virtual Customer Support Specialist

Join our team as a Remote Customer Support Specialist for a well-established financial institution.

Location Requirement: Candidates must reside in the Everett, WA area.

Job ID: 18390

Compensation: $16.00 per hour

Employment Type: Contract to Hire

Note: Currently, this position is conducted virtually due to health guidelines, with potential for future in-office work.

We are looking for dedicated individuals to take on the role of Customer Support Specialist. This is an excellent opportunity to advance your career with a century-old financial institution recognized as the "Best Bank" by Money Magazine for three consecutive years. Whether you are transitioning from retail or entering the workforce, this role offers valuable experience in a professional setting.

Key Responsibilities:

  • Handle a significant volume of incoming calls daily.
  • Exhibit a consistent attitude of genuine care and a desire to assist customers.
  • Communicate effectively and professionally with clients regarding their inquiries and concerns.
  • Maintain accurate customer records by diligently updating the database.
  • Efficiently utilize a multi-screen computer setup.

Qualifications:

  • Ability to pass a soft pull credit check and background check for access to sensitive customer information.
  • Tobacco-free, including vaping.
  • Strong attendance and punctuality record.
  • Banking experience is preferred.
  • Exceptional communication skills, particularly in applying proper phone etiquette.
  • Demonstrated reliability and consistency.
  • Eager to learn new software and quickly apply information.

Parker Staffing provides a wide range of job opportunities in Administrative, Customer Service, Call Center, Sales, and Human Resources across the Seattle and Bellevue metro areas, as well as other major cities nationwide. We have been the staffing agency of choice for thousands for over four decades.

Type: Contract-to-Hire

Category: Customer Service

Reference ID: 18390

We are an equal opportunity employer and value diversity within our organization. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.