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Customer Success Advocate

2 months ago

San Diego, California, United States Zego Full time
{"About the Role": "At Zego, we're seeking a skilled Customer Success Advocate to develop and maintain strong relationships with our top 600 clients. As a key member of our team, you'll work closely with customers to ensure they're satisfied with our services and identify areas for improvement. Your goal will be to provide exceptional client satisfaction and retention, while also driving business growth and profitability.", "Key Responsibilities": "

* Proactively identify and escalate at-risk clients and product issues
* Conduct quarterly business reviews with assigned clients
* Ensure 95% call-to-action compliance
* Provide actionable insights and data analysis to drive customer value
* Participate in team meetings and provide feedback on process enhancements
* Develop and manage client portfolios for top 600 clients
* Analyze customer data to improve the customer experience
* Hold product demonstrations for customers
* Mediate between clients and the organization
* Escalate customer requests and complaints as needed
* Minimize customer churn
* Aid in product design and development

", "Requirements": "

* Experience with Salesforce or other comparable CRM systems
* Proven ability to work in a fast-paced, team-centered environment
* Prior experience in SAAS, multifamily, HOA, or proptech
* Technical aptitude and ability to identify alternative solutions to customer issues
* Excellent communication and problem-solving skills
* Ability to multitask, prioritize, and collaborate with cross-functional teams
* Self-motivation, drive, and a proactive nature

", "What We're Looking For": "

* A Bachelor's degree or higher
* Three to five years of experience in a customer success role
* Real estate industry experience
* A track record of providing excellent customer advocacy

"}