Restoration Project Manager
5 days ago
At SERVPRO of Southwest Portland, we are seeking a highly skilled and experienced Restoration Project Manager to join our team.
Job SummaryThe Restoration Project Manager will be responsible for overseeing all aspects of assigned restoration projects and crews, ensuring operational excellence and delivering exceptional customer service.
Key Responsibilities- Project Management: Ensure accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software.
- Customer Communication: Negotiate customer and/or client approval of project scope and estimate, and maintain written communication with customers, teammates, vendors, and insurance representatives.
- Team Leadership: Schedule, coordinate, and oversee crews and resources to provide service on active projects, including subcontractors.
- Financial Management: Manage production expenses, including equipment, vehicles, and other material assets.
- Customer Experience: Manage the customer and client experience, and overall customer satisfaction tracked with online reviews.
- Recruitment and Training: Participate in recruiting, hiring, and training restoration teammates.
- Priority Response: Provide priority response to potential customers.
- Valid Driver's License: Required.
- Education: High school diploma/GED; Associate degree or Bachelor's degree preferred.
- Experience: At least 1 year of management and/or supervisory experience, and at least 3 years of industry experience.
- Certification: IICRC certification a plus.
- Lifting and Carrying: Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance.
- Physical Abilities: Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics), and repetitively push/pull/lift/carry objects.
- Work Environment: Ability to work with/around cleaning agents.
- Background Check: Ability to successfully complete a background check subject to applicable law.
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