Customer Support Specialist

6 days ago


Athens, Georgia, United States Stellar Innovations Full time
About Stellar Innovations

We are a forward-thinking company that combines innovative technology with a passion for customer satisfaction. Our mission is to provide exceptional support to our clients, empowering them to achieve their goals.

What We Offer
  • A dynamic and supportive work environment that fosters growth and development
  • A comprehensive benefits package, including flexible work arrangements and opportunities for professional advancement
  • A team-oriented culture that values collaboration and open communication
  • A commitment to ongoing training and education to ensure our team members stay up-to-date with the latest industry trends and technologies
  • A fun and inclusive office environment that promotes work-life balance and employee well-being
Key Responsibilities
  • Respond to customer inquiries via phone, email, and live chat, providing timely and professional solutions
  • Troubleshoot and resolve customer issues and complaints, utilizing the ticketing system for efficient tracking and follow-up
  • Provide detailed guidance to customers, particularly to improve their self-sufficiency in using our customer portal
  • Conduct thorough follow-ups with customers to ensure satisfaction and resolve any outstanding issues
Requirements
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong analytical and technical skills, with a willingness to learn and adapt to new technologies
  • Excellent customer service skills, with a focus on empathy and understanding
  • Ability to work independently and as part of a team


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