Customer Service Specialist

2 weeks ago

Athens, Georgia, United States Imaging Healthcare Full time


Are you interested in a rewarding career in the healthcare sector?

Your contributions can positively impact the lives of others.

Become part of a dedicated team committed to enhancing the health and wellness of individuals.

With over three decades of expertise in imaging services, Imaging Healthcare Specialists has built a stellar reputation for delivering top-notch medical imaging technology, specialized knowledge, and exceptional service to both physicians and patients. Our skilled team of medical professionals, technologists, and support staff is devoted to ensuring the most precise, safe, timely, and compassionate medical imaging services, including MRI, CT, mammography, and x-ray, as well as interventional radiology treatments for various health conditions.

We are seeking Customer Service Specialists

Position Overview: We are in search of enthusiastic and motivated individuals for our customer service operations center who can provide an exemplary patient engagement experience. The role involves optimizing efficiency through the management of incoming medical imaging orders, assisting patients and healthcare providers with inquiries, and coordinating exam schedules.

Key Responsibilities:
  • Act as a company representative with each customer interaction; ensure customers feel heard by summarizing their requests and outlining the next steps to be taken.
  • Handle a high volume of inbound and outbound calls in a professional and friendly manner, assessing caller needs to transfer them appropriately.
  • Deliver exceptional service by efficiently scheduling patient exams and maximizing appointment availability, utilizing computerized scheduling systems.
  • Provide accurate information by addressing inquiries and assisting as needed; escalate issues to supervisors when necessary.
  • Maintain the call center database by timely and accurately entering and verifying patient information.
  • Keep detailed customer call logs to ensure clarity in activities performed and outstanding tasks.
  • Perform additional duties as assigned by supervisors or management.
Qualifications:
  • Education: High School Diploma or GED required.
  • Language Proficiency: Ability to read and interpret both electronic and printed documents with basic medical terminology.
  • Reasoning Skills: Ability to apply common sense in customer interactions to achieve desired outcomes.
  • Technical Skills: Proficient in using computer applications, phone systems, and other electronic resources.
  • Experience: Previous experience in a call center or healthcare environment is preferred but not mandatory.
Career Advantages:

Explore opportunities for professional growth:
  • Engage in Lean Development initiatives.
  • Enhance your leadership skills through tailored training programs.
Enjoy a comprehensive benefits package:
  • Four weeks of paid time off for both part-time and full-time employees.
  • Annual compensation reviews to acknowledge your contributions.
  • Extensive healthcare benefits, including medical, dental, and vision coverage.
  • Health Savings Account contributions and 401k matching for financial stability.


Imaging Healthcare Specialists is an Equal Opportunity Employer, ensuring compliance with all applicable employment regulations.

  • Automotive Customer Service Specialist

    2 weeks ago

    Athens, Georgia, United States Phil Hughes Automotive Group Full time

    Automotive Customer Service Specialist Phil Hughes Automotive Group is seeking a skilled Automotive Customer Service Specialist who excels in delivering exceptional client experiences. The ideal candidate will be responsible for welcoming customers, coordinating service appointments, and serving as a crucial link between clients and our skilled technicians....

  • Customer Service Specialist

    5 days ago

    Athens, Georgia, United States Tempur Sealy International, Inc. Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Sales Associate. As a Sales Associate, you will be responsible for providing exceptional customer service and building strong relationships with our guests.Key ResponsibilitiesProvide excellent customer service and respond to guest inquiries in a timely and...

  • Customer Service Representative

    2 days ago

    Athens, Georgia, United States Suburban Propane Full time

    About the RoleWe are seeking a highly skilled Customer Relations Specialist to join our team at Suburban Propane. As a key member of our customer service team, you will play a pivotal role in delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesHandle a high volume of customer inquiries and resolve issues in a timely...

  • Customer Service Representative

    5 days ago

    Athens, Georgia, United States Suburban Propane Full time

    About the RoleWe are seeking a highly skilled Customer Relations Specialist to join our team at Suburban Propane. As a key member of our customer service team, you will play a pivotal role in delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesProvide top-notch customer service through inbound and outbound calls,...

  • Customer Engagement Specialist

    2 weeks ago

    Athens, Georgia, United States Imaging Healthcare Full time

    Are you considering a career in the healthcare sector?Your contribution can truly impact lives.Become part of a dedicated team focused on enhancing the health and wellness of individuals.With over three decades of expertise in imaging services, Imaging Healthcare Specialists has built a stellar reputation for delivering top-notch medical imaging technology,...

  • Logistics Customer Support Specialist

    1 week ago

    Athens, Georgia, United States Tribles Inc Full time

    Logistics Customer Support SpecialistTribles Inc. boasts a long-standing legacy in the major appliances sector, with roots tracing back to the late 1800s. We are currently looking for a Logistics Customer Support Specialist to enhance our team, offering comprehensive training for the right individual.Key Responsibilities:Provide assistance to customers via...

  • Financial Services Specialist

    2 weeks ago

    Athens, Georgia, United States Magnolia State Bank Full time

    Job OverviewPOSITION SUMMARYThe Financial Services Specialist plays a crucial role in facilitating branch operations and delivering a range of financial services. This position involves managing new account transactions and assisting clients in selecting appropriate financial products and services.KEY RESPONSIBILITIESFacilitates branch operational tasks and...

  • Evening Library Services Specialist III

    1 week ago

    Athens, Georgia, United States University of Georgia Full time

    Position OverviewJob Title: Evening Fulfillment Specialist IIIDepartment: Libraries-Access ServicesInstitution: University of GeorgiaPosition Summary:The Evening Fulfillment Specialist III plays a crucial role in the efficient operation of the public service desk at the Main Library during evening and weekend hours. Reporting to the Circulation and Reserves...

  • Environmental Services Specialist

    1 week ago

    Athens, Georgia, United States Landmark Hospitals Full time

    Landmark Hospital offers a rewarding opportunity for an Environmental Services Specialist to contribute to our dedicated and professional team. We are focused on delivering exceptional customer service and quality care to our patients. Position Overview: Full Time (32-40hrs) / Day ShiftThe role involves ensuring that all areas of the facility are maintained...

  • Customer Service Representative

    2 days ago

    Athens, Georgia, United States Ingles Markets Full time

    About the Role:We are seeking a highly motivated and customer-focused Service Clerk to join our team at Ingles Markets. As a Service Clerk, you will play a vital role in providing exceptional customer service, maintaining a high level of productivity, and ensuring a safe and clean work environment.Key Responsibilities:Assist customers at check out, bag...

  • Customer Service Representative

    3 days ago

    Athens, Georgia, United States Quality Food Centers Inc Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized store environment.Key Responsibilities:Provide excellent...

  • Customer Service Representative

    3 days ago

    Athens, Georgia, United States Golden Pantry Food Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Golden Pantry Food. As a key member of our sales team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and achieving sales goals.Key ResponsibilitiesCustomer...

  • Customer Service Cashier

    1 week ago

    Athens, Georgia, United States Tucci Learning Solutions Full time

    Job Location: Tucci Learning SolutionsEducation Level: NonePosition Overview: The Cashier plays a vital role in delivering outstanding customer service while adhering to the Tucci Learning Solutions standards. This position is essential in ensuring that each customer enjoys a seamless shopping experience. Responsibilities include processing payments through...

  • Customer Service Porter

    2 weeks ago

    Athens, Georgia, United States Phil Hughes Automotive Group Full time

    Job OverviewPosition: Automotive Service PorterThe Automotive Service Porter plays a crucial role in the smooth operation of an automotive service department. This position involves daily interactions with customers, service staff, parts personnel, sales teams, and management.Key ResponsibilitiesTransport customers to their desired locationsDeliver and...

  • Customer Service Representative

    1 week ago

    Athens, Georgia, United States Hire Dynamics Full time

    Customer Service RepresentativeHire Dynamics is currently assisting a local business in their search to fill a Customer Service Representative position.This is a fantastic opportunity to join a dynamic team and provide exceptional customer service to clients across the region.Key Responsibilities:Make 100-120 outbound calls per day to clientsBe punctual and...

  • Customer Service Cashier

    2 weeks ago

    Athens, Georgia, United States Tucci Learning Solutions Full time

    Job OverviewThe Cashier at Tucci Learning Solutions plays a vital role in delivering exceptional customer service while ensuring a smooth and efficient checkout experience. This position is essential in maintaining the company's high standards of customer satisfaction.Key ResponsibilitiesThe Cashier is responsible for:Providing outstanding customer service...

  • Healthcare Customer Service Representative

    2 weeks ago

    Athens, Georgia, United States Physiotherapy Associates Full time

    Position Overview: As a vital member of our healthcare facility, you will be the first point of contact for patients, ensuring they receive outstanding service from the moment they arrive. In the role of a Patient Service Specialist, you will handle both patient interactions and administrative tasks, acting as a crucial advocate for our patients. Your...

  • Residential Cleaning Specialist

    2 weeks ago

    Athens, Georgia, United States Maid 4 U Cleaning Service Full time

    Maid 4 U Cleaning Service is seeking a dedicated and reliable Residential Cleaning Specialist to join our team. This part-time position offers a flexible schedule and the opportunity to make a difference in people's lives by providing a clean and comfortable living environment.Responsibilities:Deliver exceptional cleaning services in residential homes,...

  • Warehouse Customer Service Representative

    3 days ago

    Athens, Georgia, United States Tribles Inc Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Warehouse Customer Service Representative to join our team at Tribles Inc. in Athens, GA. As a key member of our warehouse team, you will be responsible for providing exceptional customer service, processing customer orders, and ensuring timely delivery of products.Key ResponsibilitiesCustomer...

  • Customer Support Specialist with English Language Skills

    2 days ago

    Athens, Georgia, United States SmartRecruitments Full time

    About the RoleWe are seeking a highly skilled Customer Support Specialist to join our team at SmartRecruitments. As a key member of our support team, you will play a crucial role in ensuring the success of our customers by providing top-notch support and assistance.Key ResponsibilitiesAudio Analysis and Optimization: You will be responsible for analyzing...