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Customer Engagement Specialist

2 months ago

Athens, Georgia, United States Imaging Healthcare Full time


Are you considering a career in the healthcare sector?

Your contribution can truly impact lives.

Become part of a dedicated team focused on enhancing the health and wellness of individuals.

With over three decades of expertise in imaging services, Imaging Healthcare Specialists has built a stellar reputation for delivering top-notch medical imaging technology, specialized knowledge, and exceptional service to both physicians and patients. Our skilled team of medical professionals, technologists, and support staff is devoted to ensuring the most precise, safe, and compassionate medical imaging services, including MRI, CT, mammography, and x-ray, as well as interventional radiology services for various health conditions.

Position Overview:

We are in search of enthusiastic and motivated individuals for our customer service operations center who can provide an outstanding patient engagement experience. The role will focus on optimizing efficiency through the management of incoming medical imaging orders, assisting patients and healthcare providers with inquiries, and scheduling examinations.

Key Responsibilities:
  • Act as a company representative with each customer interaction; ensure that customers feel acknowledged and understood by summarizing their requests and outlining the next steps.
  • Handle a high volume of inbound and outbound calls promptly and professionally, assessing the needs of callers to facilitate appropriate transfers.
  • Deliver exceptional service by efficiently scheduling patient exams and maximizing appointment availability; utilize computer-based systems to secure and manage patient appointments in accordance with company protocols.
  • Provide accurate information by responding to inquiries and assisting as needed; escalate issues to supervisors when necessary.
  • Maintain the call center database by accurately entering and verifying information in a timely manner, ensuring patient records are up-to-date.
  • Keep detailed logs of customer interactions, ensuring clarity and accessibility for future reference.
  • Perform additional tasks as assigned by supervisors or management.
Qualifications:
  • Education: High School Diploma or GED required.
  • Language Proficiency: Ability to read and interpret electronic and printed documents with basic medical terminology; capable of effectively presenting information in individual and small group settings.
  • Reasoning Skills: Ability to apply common sense in customer interactions while achieving desired outcomes.
  • Technical Skills: Proficient in using computer applications, phone systems, and other electronic resources as necessary.
  • Experience: Previous experience in a call center or healthcare environment is preferred but not mandatory.
Career Advancement Opportunities:

Explore numerous growth opportunities:
  • Engage in Lean Development initiatives (Enterprise Excellence).
  • Develop your leadership skills through customized training programs.
Enjoy comprehensive benefits:
  • Four weeks of paid time off for both part-time and full-time employees.
  • Annual compensation reviews to acknowledge your contributions.
  • Extensive healthcare coverage, including medical, dental, and vision plans.
  • Health Savings Account contributions and 401k matching for financial stability.


Imaging Healthcare Specialists is an Equal Opportunity Employer, committed to ensuring that its employment decisions align with the principles of equal opportunity and non-discrimination.