Bilingual Customer Service Representative
1 month ago
TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world's most innovative companies. Our cloud-based infrastructure enables us to serve clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, and ride-sharing, Technology, FinTech, and HealthTech.
What We Offer- Competitive salary and comprehensive benefits packages
- Professional growth opportunities with the chance to learn from many different functions
- A fun and inclusive workplace
We are seeking a highly skilled Bilingual Customer Service Representative to join our team. As a key member of our customer experience team, you will be responsible for providing world-class service to our customers in an accurate, efficient, and respectful manner. You will be fluent in English and Spanish, and have excellent communication and problem-solving skills.
Key Responsibilities- Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction
- Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels
- Navigate internal and external documentation and resources to provide world-class service
- Identify and escalate priority or unresolved issues to appropriate internal teams
- Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures
- Fluency in English and Spanish
- Excellent communication and problem-solving skills
- Computer literate and proficient in the use of Windows OS, Apple OS, Microsoft Office, and Google applications
- Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues
- Competitive salary and comprehensive benefits packages
- Professional growth opportunities with the chance to learn from many different functions
- A fun and inclusive workplace
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