Bilingual Customer Service Representative

1 month ago


San Marcos, Texas, United States TaskUs Full time
About TaskUs

TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world's most innovative companies. Our cloud-based infrastructure enables us to serve clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, and ride-sharing, Technology, FinTech, and HealthTech.

What We Offer
  • Competitive salary and comprehensive benefits packages
  • Professional growth opportunities with the chance to learn from many different functions
  • A fun and inclusive workplace
Job Summary

We are seeking a highly skilled Bilingual Customer Service Representative to join our team. As a key member of our customer experience team, you will be responsible for providing world-class service to our customers in an accurate, efficient, and respectful manner. You will be fluent in English and Spanish, and have excellent communication and problem-solving skills.

Key Responsibilities
  • Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction
  • Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels
  • Navigate internal and external documentation and resources to provide world-class service
  • Identify and escalate priority or unresolved issues to appropriate internal teams
  • Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures
Requirements
  • Fluency in English and Spanish
  • Excellent communication and problem-solving skills
  • Computer literate and proficient in the use of Windows OS, Apple OS, Microsoft Office, and Google applications
  • Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues
What's in it for you?
  • Competitive salary and comprehensive benefits packages
  • Professional growth opportunities with the chance to learn from many different functions
  • A fun and inclusive workplace


  • San Antonio, Texas, United States Elmer's Home Service Full time

    Job Title: Bilingual (Spanish) Customer Service RepresentativeElmer's Home Service is seeking a highly skilled and customer-focused Bilingual (Spanish) Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our Spanish-speaking clients, ensuring their needs...


  • San Antonio, Texas, United States Ivan Cosme - State Farm Agency Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused Bilingual Customer Service Representative to join our team at Ivan Cosme - State Farm Agency. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues in a timely and professional...


  • San Marcos, Texas, United States TaskUs Full time

    Job DescriptionAbout TaskUs: TaskUs is a leading provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. Our mission is to help our clients represent, protect, and grow their brands by leveraging a cloud-based infrastructure and a global workforce of approximately 45,000 employees across 23...


  • San Antonio, Texas, United States TKC Holdings, Inc. Full time

    Bilingual Call Center AgentThe Bilingual Call Center Agent will provide exceptional customer service by responding to inbound calls and making outbound calls to existing and new customers. Key responsibilities include:Providing timely and effective solutions to customer inquiriesResolving customer complaints in a professional and courteous...


  • San Antonio, Texas, United States Constitution General Agency Llc Full time

    Job DescriptionAt Constitution General Agency Llc, we are seeking a highly skilled Bilingual Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients while working in a fast-paced environment.Responsibilities:* Provide customer service to...


  • San Marcos, Texas, United States TaskUs Full time

    About TaskUsTaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world's most innovative companies. Our mission is to help our clients represent, protect, and grow their brands by delivering exceptional customer experiences.Job SummaryWe are seeking a highly skilled and customer-focused Customer Service...


  • San Marcos, Texas, United States TaskUs Full time

    About TaskUsTaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world's most innovative companies. Our mission is to help our clients represent, protect, and grow their brands.Job DescriptionWe are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service...


  • San Marcos, Texas, United States TaskUs Full time

    About TaskUsTaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world's most innovative companies. We help our clients represent, protect, and grow their brands by leveraging a cloud-based infrastructure and serving clients in the fastest-growing sectors, including social media, e-commerce, gaming,...


  • San Marcos, Texas, United States State Farm Insurance Full time

    Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at State Farm Insurance. As a Customer Service Representative, you will be responsible for assisting customers with inquiries, complaints, and policy changes. You will also provide accurate and timely information regarding insurance products and services, process...


  • San Marcos, Texas, United States Gattis Pizza Full time

    Job DescriptionWe are seeking a reliable and positive individual to join our team at Gatti's Pizza. As a Customer Service Representative, you will be responsible for providing exceptional customer service and food production skills.Key responsibilities include:Excel at customer service and food productionLead by example and be a positive influence on the...


  • San Antonio, Texas, United States Elmer's Home Services Heating & Air Conditioning Full time

    About Elmer's Home ServicesElmer's Home Services Heating & Air Conditioning is a reputable company that has served the San Antonio area's HVAC needs for over 25 years. We have recently expanded to the DFW and Houston areas, offering a wide range of heating, ventilation, and air conditioning services. Our skilled and capable staff is dedicated to...


  • San Antonio, Texas, United States Community Veterinary Partners Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative at Community Veterinary Partners.About the Role:As a Customer Service Representative, you will be the first point of contact for our clients and will be responsible for providing exceptional customer...


  • San Antonio, Texas, United States MANNY G MOTORS LLC Full time

    Job Title: Customer Service RepresentativeJob Summary:Manny G Motors LLC is seeking a Customer Service Representative to provide exceptional customer experiences. The ideal candidate will communicate effectively with customers, process requests, and offer solutions to ensure a positive experience.Responsibilities:Respond to customer inquiries via phone and...


  • San Antonio, Texas, United States Ivan Cosme - State Farm Agent Full time

    Customer Service RepresentativeAre you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? As a Customer Service Representative for Ivan Cosme - State Farm Agent, you will be the face of our company, building strong relationships with customers and providing personalized...


  • San Antonio, Texas, United States Elmer's Home Services Heating & Air Conditioning Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Representative to join our team at Elmer's Home Services Heating & Air Conditioning. As a key member of our office team, you will be responsible for delivering exceptional customer service and ensuring the highest level of satisfaction for our clients.Key Responsibilities:Schedule appointments...


  • San Antonio, Texas, United States Elmer's Home Services Heating & Air Conditioning Full time

    About the Role:Elmer's Home Services Heating & Air Conditioning is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the friendly voice on the other end of the line, scheduling appointments, confirming service requests, and following up to ensure satisfaction. You will maintain...


  • San Antonio, Texas, United States Elmer's Home Services Heating & Air Conditioning Full time

    About Elmer's Home Services Heating & Air ConditioningWe're a respected home services company seeking a full-time Customer Service Representative to join our vibrant office team. As a Customer Service Representative, you'll be the friendly voice on the other end of the line, scheduling appointments, confirming service requests, and following up to ensure...


  • San Antonio, Texas, United States Community Veterinary Partners Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Community Veterinary Partners. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their satisfaction with our products and services.Key Responsibilities:Respond to customer inquiries via...


  • San Antonio, Texas, United States El Centro Del Barrio Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at El Centro Del Barrio. As a key member of our Call Center Department, you will be responsible for providing exceptional customer service to patients and families requesting healthcare services.Your primary duties will include scheduling, rescheduling, and cancelling...


  • San Antonio, Texas, United States Guild Mortgage Full time

    Customer Service Representative Job DescriptionGuild Mortgage Company is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will play a critical role in providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Provide friendly,...