Bilingual Customer Service Representative

3 days ago


San Marcos, Texas, United States TaskUs Full time
About TaskUs

TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world's most innovative companies. Our cloud-based infrastructure enables us to serve clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, and ride-sharing, Technology, FinTech, and HealthTech.

What We Offer
  • Competitive salary and comprehensive benefits packages
  • Professional growth opportunities with the chance to learn from many different functions
  • A fun and inclusive workplace
Job Summary

We are seeking a highly skilled Bilingual Customer Service Representative to join our team. As a key member of our customer experience team, you will be responsible for providing world-class service to our customers in an accurate, efficient, and respectful manner. You will be fluent in English and Spanish, and have excellent communication and problem-solving skills.

Key Responsibilities
  • Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction
  • Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels
  • Navigate internal and external documentation and resources to provide world-class service
  • Identify and escalate priority or unresolved issues to appropriate internal teams
  • Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures
Requirements
  • Fluency in English and Spanish
  • Excellent communication and problem-solving skills
  • Computer literate and proficient in the use of Windows OS, Apple OS, Microsoft Office, and Google applications
  • Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues
What's in it for you?
  • Competitive salary and comprehensive benefits packages
  • Professional growth opportunities with the chance to learn from many different functions
  • A fun and inclusive workplace


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