Customer Service Representative

2 days ago


San Marcos, Texas, United States TaskUs Full time
About TaskUs

TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world's most innovative companies. Our mission is to help our clients represent, protect, and grow their brands by delivering exceptional customer experiences.

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing world-class service to our clients by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction.

Key Responsibilities
  • Deliver exceptional customer service by addressing customer inquiries and resolving issues efficiently
  • Research and provide accurate and timely responses to customer inquiries
  • Navigate internal and external documentation and resources to provide world-class service
  • Identify and escalate priority or unresolved issues to appropriate internal teams
  • Route calls to the appropriate resources when necessary and document all customer interaction information
  • Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues
  • Strive for high-standard customer satisfaction and experience
Requirements
  • Computer literate and proficient in the use of Windows OS, Apple OS, Microsoft Office, and Google applications
  • Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools
  • Fluent in the English language, as well as reading and writing
  • Must be at least a high school graduate
What We Offer
  • Competitive salary
  • Great benefits package
  • Professional growth opportunities with the chance to learn from many different functions
  • A fun and inclusive workplace

We are committed to creating an inclusive environment for all employees and welcome applicants from diverse backgrounds. If you need reasonable accommodations in any part of the hiring process, please let us know.

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity and are committed to creating an inclusive environment for all employees.



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