Digital Sales Representative
3 weeks ago
We're a leading provider of contact lenses and vision care services, dedicated to making it simpler and more accessible for people to get the vision care they need.
Job SummaryWe're seeking a highly motivated and customer-focused individual to join our team as a Digital Sales Specialist. As a key member of our sales team, you'll be responsible for providing exceptional customer service and support to our customers through live chats, phone calls, and email.
Key Responsibilities- Answer customer inquiries and provide solutions to their contact lens needs
- Consult with customers to enhance the value of their contact lens purchase
- Proactively communicate and engage with team members to ensure seamless customer experience
- Provide top-notch customer service in a fast-paced, dynamic environment
- Identify and resolve problems in a way that creates a positive customer experience
- High school diploma or equivalent experience
- 2-3 years minimum customer service experience
- Great typing skills (at least 40 words per minute) and technical proficiency
- Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
- Positive, driven, and solution-oriented mentality
- Amazing medical, dental, and vision coverage
- 401(k) match
- Free eye exams for your immediate family and dependents
- Deep discounts on contact lenses, glasses lenses, and glasses frames
- Tuition reimbursement for eligible courses
We're a remote-friendly company, and you'll have the flexibility to work from the comfort of your own home. Our team is dedicated to fostering a safe, respectful, and inclusive work environment.
What We Offer- Monthly performance bonuses for those who qualify
- Ownership of your development with support from leaders dedicated to fostering growth
- Bi-annual performance reviews
We're an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
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