Customer Relations Associate

2 weeks ago


Salt Lake, Utah, United States Altec Industries Full time

Why Choose Altec Industries?

At Altec Industries, we are dedicated to placing our customers at the forefront of everything we do. Our commitment to excellence has been the cornerstone of our success since our inception in 1929. We pride ourselves on our innovative solutions and the exceptional talent of our associates, which has earned us the trust of clients globally.

As a leading manufacturer and service provider of aerial devices, digger derricks, cranes, and specialized equipment, we serve a diverse range of markets including electric utilities, telecommunications, construction, and more. Our operations span over 100 countries, enabling us to help our customers achieve their goals effectively.

We are currently seeking a Customer Service Representative to join our dynamic team. This role is essential in ensuring customer satisfaction by engaging with external clients, vendors, and internal stakeholders to deliver outstanding service.

Key Responsibilities:

  • Engage with customers in a courteous and professional manner.
  • Manage auction payouts, liaising with consignors and buyers.
  • Authorize purchase orders for service centers and suppliers.
  • Conduct accounts payable reviews for auction invoices.
  • Review and assess photos from service centers and third-party holding yards.
  • Audit items and direct them to the appropriate workflow status.
  • Show consistent improvement in training areas as outlined in training objectives.
  • Participate in classroom and online training sessions to enhance professional skills.
  • Collaborate with management to:
    • Develop streamlined processes for recording buyer issues.
    • Create and maintain databases to track post-sale issues and refunds.
    • Engage in continuous improvement initiatives as needed.
  • Perform additional duties as assigned.

Qualifications:

  • High School Diploma or GED required; Bachelor's Degree preferred.
  • Fluency in English and Spanish is a plus.
  • A minimum of three years of experience in customer service, sales, or marketing.
  • Proficiency in PC applications, including spreadsheets and word processing.
  • Exceptional written and verbal communication skills.
  • Ability to work independently and manage multiple tasks effectively.
  • Demonstrated customer service and interpersonal skills.
  • Team-oriented with a focus on collaboration.

Our Core Values:

At Altec, we believe in:

  • Prioritizing the customer experience.
  • Fostering a positive work environment.
  • Valuing family and financial stability.
  • Upholding integrity in all our dealings.
  • Recognizing that our people are our greatest asset.
  • Commitment to quality and teamwork.

Benefits:

We offer a competitive benefits package that reflects our commitment to our associates, including:

  • Comprehensive medical, dental, and vision plans.
  • Retirement savings options, including 401(k) plans.
  • Tuition reimbursement programs.
  • Paid holidays and vacation time.
  • Wellness programs addressing various aspects of health.
  • Opportunities for personal and professional development.

Join us at Altec Industries, where we strive to create a fulfilling work environment that supports both professional growth and work-life balance.



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