Senior CIAM Solutions Engineer

2 weeks ago

Pensacola, Florida, United States Navy Federal Credit Union Full time
Overview


We are seeking a dedicated professional to investigate, assess, design, implement, and sustain systems and product solutions, utilizing expertise in engineering principles associated with Customer Identity and Access Management (CIAM).

This role involves providing technical guidance and engineering support for various projects, as well as building infrastructure for CIAM solutions.

It is essential to maintain a comprehensive understanding of the rapidly evolving IT engineering landscape, including technologies, competitors, vendors, concepts, and trends pertinent to Identity and Access Management.

Responsibilities


Lead the development of future strategies for enterprise CIAM systems and processes by collaborating with internal departments, external partners, and vendors to improve member experiences while ensuring a flexible and scalable architecture.

Offer forward-looking industry insights, reviews of established and emerging products and technologies, and establish best practices across Member/Customer IAM solutions.

Act as a Subject Matter Expert (SME) in Member/Customer Identity & Access Management (CIAM) across various member-facing channels, including:

  • ATM
  • Branch
  • Contact Center
  • Digital (Online & Mobile App)

Drive the modernization and implementation of Multi-Factor Authentication, FIDO, Passkeys, and other innovative technologies and methodologies related to IAM.

Administer and support IAM applications on platforms such as ForgeRock, Ping One, RSA, Daon, Microsoft Azure, and SiteMinder components (e.g., Policy Servers, Databases, and Directories).

Design, develop, and maintain authentication journeys using the ForgeRock/Ping IAM platform to ensure secure and seamless user authentication and access control.

Collaborate with the DevOps team to deploy and manage ForgeRock IAM instances in both production and non-production environments.

Participate in code reviews and provide constructive feedback to team members to uphold code quality and consistency.

Develop and support federations with internal systems and external organizations, implementing changes through multiple environments while adhering to the Change Management process.

Document new system components or modifications to existing components, ensuring the security and integrity of system and product solutions in compliance with industry standards and Information Security principles.

Present clear, organized, and concise information to diverse audiences through various media to facilitate effective business decisions.

Perform engineering tasks and assignments to support business needs, including technology research, procurement, deployment, and configuration for new and modified systems.

Perform other duties as assigned.

Qualifications


Demonstrated experience and expertise in information security technology, focusing on IAM Applications (e.g., ForgeRock, Ping One, RSA, Daon, Microsoft Azure, and SiteMinder).

Experience deploying ForgeRock on Azure Kubernetes Service (AKS) and in DEVOPS, specifically with CI/CD pipelines for AKS deployments.

Proven track record in supporting multiple IAM environments and implementing, configuring, managing, and deploying IAM products.

Expert knowledge of information security analysis and design techniques, along with a solid understanding of data security practices and procedures, including systems analysis, authentication technologies, and access controls.

Priority will be given to candidates with expert knowledge in UNIX/Linux system administration and scripting, Identity Federation, SAML, JBoss, and Directory Services/LDAP.

Strong planning, organizational, research, analytical, and problem-solving skills are essential, as well as excellent verbal, written, and interpersonal communication abilities.

Desired Qualifications
Bachelor's Degree in business, information technology, or related fields. Relevant certifications such as CISSP, CISA, CCSP, or others in Information Security are preferred. Experience with Agile methodologies (e.g., SAFe) and ForgeRock Identity & Access Specialist or Professional certification(s) is a plus.

Knowledge of the financial services industry is advantageous.

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