Part-time Seasonal Boutique Ambassador

12 hours ago


New York, New York, United States David Yurman Full time

Role Overview

The David Yurman Seasonal Boutique Host will serve as a strategic partner on the sales floor, ensuring a seamless client experience by upholding the highest standards of customer service.


Key Responsibilities

Client Experience

  • Establish a welcoming luxury environment for clients upon entry into the boutique.
  • Exceed client needs and expectations by identifying purposes of visit and guiding clients to the appropriate team members.
  • Monitor traffic flow by managing queues to ensure efficient transitions to the next available team member.
  • Provide exceptional hospitality to clients throughout their experience.
  • Collaborate with Brand Ambassadors to prepare for client appointments.
  • Thank clients as they exit the boutique.
  • Maintain consistent visual merchandising and housekeeping standards, reflecting current visual guidelines and priorities.


Brand Knowledge and Compliance

  • Develop a deep understanding of David Yurman heritage, product, and campaigns, conveying enthusiasm for the brand to clients.
  • Understand and uphold all David Yurman loss prevention, store, and operational policies and procedures.


Requirements

  • Minimum 1-year experience in a similar role within a customer service environment; hospitality and/or luxury retail experience preferred.
  • Ability to anticipate client and team-member needs.
  • Ability to be people-oriented, adapt, and prioritize in a fast-paced environment, especially during high-traffic moments.
  • Ability to problem-solve and communicate resolutions.
  • Proficiency in Microsoft Excel and Outlook.
  • Flexibility to work in various roles based on business needs.
  • Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.

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