Guest Services Coordinator

2 weeks ago


Orlando, Florida, United States Howard Johnson I-Drive Full time

Position Overview

We are seeking a dedicated and enthusiastic individual to fill the role of Front Desk Agent at Howard Johnson I-Drive. This position is crucial in delivering outstanding service to our guests and ensuring a seamless experience during their stay.

Key Responsibilities:

  • Facilitating guest check-ins and check-outs, managing room bookings, and processing cancellations
  • Handling financial transactions and guest billing
  • Maintaining a thorough understanding of hotel services and policies
  • Addressing guest inquiries and resolving issues promptly
  • Assisting in emergency situations as required
  • Ensuring the lobby and shared spaces are tidy and welcoming
  • Collaborating with team members to enhance guest satisfaction

Essential Duties:

  • Greeting guests and assigning accommodations
  • Processing payments and confirming billing details
  • Providing insights about hotel facilities and nearby attractions
  • Maintaining accurate records of room availability and guest accounts
  • Conducting bookkeeping tasks as necessary
  • Guiding guests through check-in and check-out procedures
  • Ensuring cleanliness in common areas
  • Performing laundry and other housekeeping duties
  • Reporting maintenance issues to management
  • Managing inventory effectively
  • Assuming Manager-on-Duty responsibilities when required
  • Completing additional tasks as assigned

Desired Competencies:

The ideal candidate will demonstrate the following competencies:

  • Flexibility and adaptability in a dynamic environment
  • Strong verbal communication skills
  • Reliability and dependability
  • Integrity and a solid work ethic
  • Excellent interpersonal abilities
  • Professional demeanor at all times

Qualifications:

  • High school diploma or equivalent
  • 1-5 years of experience in guest services within the hospitality industry
  • Proficiency in computer systems
  • Professional appearance and conduct
  • Availability for a flexible work schedule

Physical Requirements:

  • Ability to stand, walk, and sit for extended periods
  • Capable of handling various objects and tools
  • Ability to lift and carry items weighing up to 50 lbs
  • Comfortable with bending, kneeling, and crouching
  • Exposure to different weather conditions and cleaning chemicals


  • Orlando, Florida, United States Rosen Hotels & Resorts Full time

    Position Overview:The Guest Services Coordinator at Rosen Hotels & Resorts collaborates closely with the Front Office Manager to guarantee seamless and effective daily operations at the reception, in accordance with company standards. This role is pivotal in providing continuous coaching, training, and development opportunities for the reception staff. The...


  • Orlando, Florida, United States Keke's Breakfast Cafe - Four Fathers Full time

    Position OverviewKeke's Breakfast Cafe - Four Fathers is seeking a dedicated Guest Services Coordinator to enhance the experience of our patrons.ROLE SUMMARY:As the first point of contact, you will warmly welcome guests upon their arrival and ensure a smooth and efficient seating process tailored to their preferences.KEY RESPONSIBILITIES:Greet all guests...


  • Orlando, Florida, United States JetBlue Lodge Full time

    About JetBlue Lodge:At JetBlue Lodge, we prioritize our team members. Our commitment to a supportive and inclusive workplace is evident in our focus on employee development, benefits, and fostering meaningful relationships. We offer a variety of employment perks, including comprehensive health insurance, retirement plans, and paid time off, alongside unique...


  • Orlando, Florida, United States Renaissance by Marriott Orlando Airport Full time

    Key ResponsibilitiesDelivers exceptional Guest Service by fostering a welcoming atmosphere, greeting and acknowledging every guest, and maintaining high standards of service excellence.Empowered to ensure complete guest satisfaction, exhibiting hospitality and professionalism at all times, while representing Renaissance by Marriott Orlando Airport with pride...


  • Orlando, Florida, United States Howard Johnson I-Drive Full time

    Position OverviewWe are seeking a dedicated and enthusiastic individual to take on the role of Front Desk Agent at Howard Johnson I-Drive. This position is pivotal in delivering outstanding service to our guests, ensuring a seamless experience during their stay.Key Responsibilities:Facilitating guest check-ins and check-outs, managing room bookings, and...


  • Orlando, Florida, United States Howard Johnson I-Drive Full time

    Overview:We are seeking a dedicated and enthusiastic individual to fill the role of Front Desk Agent at Howard Johnson I-Drive. This position is crucial in delivering outstanding service to our guests, ensuring a seamless experience during their stay.Key Responsibilities:Facilitating guest arrivals and departures, including managing room bookings and...


  • Orlando, Florida, United States Howard Johnson I-Drive Full time

    Overview:We are seeking a dedicated and enthusiastic individual to fill the role of Front Desk Agent at Howard Johnson I-Drive. This position is crucial in delivering outstanding service to our guests and facilitating efficient check-in and check-out processes.Key Responsibilities:Managing guest arrivals and departures, including room assignments and...


  • Orlando, Florida, United States Howard Johnson I-Drive Full time

    Overview:We are seeking a dedicated and enthusiastic individual to fill the role of Front Desk Agent at Howard Johnson I-Drive. This position is pivotal in delivering outstanding service to our guests, ensuring that their experience is seamless from check-in to check-out.Key Responsibilities:Facilitating guest arrivals and departures, including managing room...


  • Orlando, Florida, United States Howard Johnson I-Drive Full time

    Position OverviewWe are seeking a dedicated and enthusiastic individual to fill the role of Front Desk Agent at Howard Johnson I-Drive. This position is crucial in delivering outstanding service to our guests, ensuring a seamless experience during their stay.Key Responsibilities:Managing guest arrivals and departures, including check-ins and...


  • Orlando, Florida, United States JetBlue Lodge Full time

    About JetBlue Lodge:At JetBlue Lodge, we prioritize our people. Our commitment to a supportive and inclusive work environment is reflected in our dedication to employee growth, development, and wellbeing. We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, alongside unique perks such as...


  • Orlando, Florida, United States Lake Nona Wave Hotel Full time

    Position Overview:As a vital part of our hospitality team, you will play a key role in crafting unique and genuine experiences for our guests. Your primary responsibility will be to warmly welcome guests upon arrival and assist them with the check-in and check-out processes, ensuring their comfort and satisfaction while providing essential information about...


  • Orlando, Florida, United States JetBlue Lodge Full time

    About JetBlue Lodge:At JetBlue Lodge, we prioritize our people. Our commitment to fostering a supportive and inclusive work environment is reflected in our dedication to employee development, benefits, and meaningful relationships. We offer a comprehensive range of employment benefits, including health insurance, retirement plans, and paid time off,...


  • Orlando, Florida, United States Lake Nona Wave Hotel Full time

    Position Overview:As a vital part of our hospitality team, you will play a key role in crafting unique and memorable experiences for our guests. Your warm and enthusiastic greeting will set the tone for their stay, assisting them with check-in and check-out processes to ensure they feel at home and well-informed about our offerings.At Lake Nona Wave Hotel,...


  • Orlando, Florida, United States Hearthstone Nona Lakes Full time

    About Hearthstone Nona Lakes:Hearthstone Nona Lakes is a premier senior living community dedicated to enhancing the quality of life for our residents. We prioritize exceptional care and personalized service, ensuring a welcoming environment for all.Position Overview:The Community Reception Specialist acts as the first point of contact for residents and...


  • Orlando, Florida, United States Holiday Inn Club Vacations Full time

    Job OverviewThis role is dedicated to delivering exceptional customer support to all guests utilizing our marketing packages across various communication channels. Responsibilities encompass both direct guest interactions and essential administrative tasks as outlined below.KEY RESPONSIBILITIES:Engage with guests who have outstanding balances on their...


  • Orlando, Florida, United States Marriott Orlando Downtown Full time

    Position Overview:Join our dynamic team at Marriott Orlando Downtown, where we are seeking a dedicated Night Audit professional. Our hotel, located in a vibrant area, offers an array of amenities including a fitness center, outdoor pool, and meeting spaces. Key Responsibilities:Night Audit Duties:Execute end-of-day procedures, including posting charges and...


  • Orlando, Florida, United States Rosen Hotels & Resorts Full time

    Position Overview:The Guest Services Supervisor at Rosen Hotels & Resorts collaborates closely with the Front Office Manager to ensure the seamless and effective daily operations of the reception area, in line with Company Standards. This role is pivotal in delivering continuous coaching, training, and professional development to the reception staff. The...

  • Guest Service Agent

    2 months ago


    Orlando, Florida, United States TownePlace Suites Orlando Theme ParksLake Buena Vista Full time

    OverviewOpportunity: Guest Service AgentGreet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth PathFront Desk Supervisor or Sales Coordinator – Front Office Manager or Sales ManagerYour FocusImmediately greet guests and offer to assist with their needs.Register and assign...


  • Orlando, Florida, United States Residence Inn Orlando Airport Full time

    Position OverviewResidence Inn by Marriott Orlando Airport is on the lookout for a dedicated Guest Services Supervisor to lead our vibrant hotel team. Candidates should possess prior leadership experience in a hotel environment of similar scale, ideally within the Marriott brand. We offer a competitive salary based on your experience, along with a...


  • Orlando, Florida, United States Rosen Hotels & Resorts Full time

    Position Overview:The Guest Services Supervisor at Rosen Hotels & Resorts collaborates closely with the Front Office Manager to guarantee seamless and effective daily operations at the front desk, in line with Company Standards. This role is pivotal in delivering continuous coaching, training, and development to the front desk personnel. The Guest Services...