Guest Services Coordinator
2 weeks ago
Position Overview
We are seeking a dedicated and enthusiastic individual to fill the role of Front Desk Agent at Howard Johnson I-Drive. This position is crucial in delivering outstanding service to our guests and ensuring a seamless experience during their stay.
Key Responsibilities:
- Facilitating guest check-ins and check-outs, managing room bookings, and processing cancellations
- Handling financial transactions and guest billing
- Maintaining a thorough understanding of hotel services and policies
- Addressing guest inquiries and resolving issues promptly
- Assisting in emergency situations as required
- Ensuring the lobby and shared spaces are tidy and welcoming
- Collaborating with team members to enhance guest satisfaction
Essential Duties:
- Greeting guests and assigning accommodations
- Processing payments and confirming billing details
- Providing insights about hotel facilities and nearby attractions
- Maintaining accurate records of room availability and guest accounts
- Conducting bookkeeping tasks as necessary
- Guiding guests through check-in and check-out procedures
- Ensuring cleanliness in common areas
- Performing laundry and other housekeeping duties
- Reporting maintenance issues to management
- Managing inventory effectively
- Assuming Manager-on-Duty responsibilities when required
- Completing additional tasks as assigned
Desired Competencies:
The ideal candidate will demonstrate the following competencies:
- Flexibility and adaptability in a dynamic environment
- Strong verbal communication skills
- Reliability and dependability
- Integrity and a solid work ethic
- Excellent interpersonal abilities
- Professional demeanor at all times
Qualifications:
- High school diploma or equivalent
- 1-5 years of experience in guest services within the hospitality industry
- Proficiency in computer systems
- Professional appearance and conduct
- Availability for a flexible work schedule
Physical Requirements:
- Ability to stand, walk, and sit for extended periods
- Capable of handling various objects and tools
- Ability to lift and carry items weighing up to 50 lbs
- Comfortable with bending, kneeling, and crouching
- Exposure to different weather conditions and cleaning chemicals
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