Guest Services Coordinator

2 weeks ago


Orlando, Florida, United States Keke's Breakfast Cafe - Four Fathers Full time
Position Overview

Keke's Breakfast Cafe - Four Fathers is seeking a dedicated Guest Services Coordinator to enhance the experience of our patrons.

ROLE SUMMARY:

As the first point of contact, you will warmly welcome guests upon their arrival and ensure a smooth and efficient seating process tailored to their preferences.

KEY RESPONSIBILITIES:

  • Greet all guests with warmth and hospitality as they enter.
  • Assist in managing guest flow during peak times.
  • Record guest information when immediate seating is not available, including party size and names.
  • Provide accurate wait time estimates to guests.
  • Notify guests when their tables are ready, expressing gratitude for their patience.
  • Escort guests to their tables, providing menus and necessary utensils.
  • Accommodate special seating requests whenever feasible.
  • Balance seating arrangements to optimize service efficiency.
  • Inform guests of their assigned server upon seating.
  • Express appreciation to guests as they depart and encourage their return.
  • Maintain cleanliness in the host area, including floors and entrance glass.

QUALIFICATIONS:

  • No prior experience in the food service industry is necessary.
  • Ability to stand for extended periods (up to 6 hours).
  • Effective communication skills in the primary language(s) of our clientele.
  • Exemplary personal grooming standards.

ADDITIONAL REQUIREMENTS:

  • Availability to work from early morning to late afternoon every day, including holidays.
  • Full-time candidates should consider this role as their main employment.
  • All staff must wear dark blue jeans with a black belt and black non-slip footwear on their first day.
  • No visible tattoos should be present while in uniform.


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