Guest Services Coordinator
2 weeks ago
Keke's Breakfast Cafe - Four Fathers is seeking a dedicated Guest Services Coordinator to enhance the experience of our patrons.
ROLE SUMMARY:
As the first point of contact, you will warmly welcome guests upon their arrival and ensure a smooth and efficient seating process tailored to their preferences.
KEY RESPONSIBILITIES:
- Greet all guests with warmth and hospitality as they enter.
- Assist in managing guest flow during peak times.
- Record guest information when immediate seating is not available, including party size and names.
- Provide accurate wait time estimates to guests.
- Notify guests when their tables are ready, expressing gratitude for their patience.
- Escort guests to their tables, providing menus and necessary utensils.
- Accommodate special seating requests whenever feasible.
- Balance seating arrangements to optimize service efficiency.
- Inform guests of their assigned server upon seating.
- Express appreciation to guests as they depart and encourage their return.
- Maintain cleanliness in the host area, including floors and entrance glass.
QUALIFICATIONS:
- No prior experience in the food service industry is necessary.
- Ability to stand for extended periods (up to 6 hours).
- Effective communication skills in the primary language(s) of our clientele.
- Exemplary personal grooming standards.
ADDITIONAL REQUIREMENTS:
- Availability to work from early morning to late afternoon every day, including holidays.
- Full-time candidates should consider this role as their main employment.
- All staff must wear dark blue jeans with a black belt and black non-slip footwear on their first day.
- No visible tattoos should be present while in uniform.
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