Guest Services Coordinator
2 months ago
Position Overview
We are seeking a dedicated and enthusiastic individual to take on the role of Front Desk Agent at Howard Johnson I-Drive. This position is pivotal in delivering outstanding service to our guests, ensuring a seamless experience during their stay.
Key Responsibilities:
- Facilitating guest check-ins and check-outs, managing room bookings, and processing cancellations
- Handling financial transactions and guest billing
- Maintaining a thorough understanding of hotel policies and available services
- Addressing guest inquiries and resolving any issues
- Assisting in emergency situations as required
- Ensuring the lobby and shared spaces are tidy and welcoming
- Collaborating with team members to enhance guest satisfaction
Core Duties:
- Greeting guests and assigning accommodations
- Processing payments and confirming billing details
- Providing insights about hotel features and nearby attractions
- Keeping accurate records of room availability and guest accounts
- Managing bookkeeping responsibilities
- Supporting guests through the check-in and check-out procedures
- Maintaining cleanliness in common areas
- Performing laundry tasks as needed
- Reporting maintenance concerns to management
- Overseeing inventory
- Taking on Manager-on-Duty responsibilities when required
- Completing additional tasks as assigned
Required Competencies:
The ideal candidate will demonstrate the following competencies:
- Adaptability and flexibility in a dynamic environment
- Strong communication abilities
- Reliability and dependability
- Integrity and a solid work ethic
- Effective interpersonal skills
- Professional demeanor
Qualifications:
- High school diploma or equivalent
- 1-5 years of experience in guest services within the hospitality sector
- Proficiency in computer systems
- Professional appearance and conduct
- Availability for a flexible work schedule
Physical Requirements:
- Ability to stand, walk, and sit for extended periods
- Capability to handle various objects and tools
- Ability to lift and carry items weighing up to 50 lbs
- Willingness to bend, kneel, and crouch as necessary
- Exposure to different weather conditions and cleaning chemicals
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