Guest Services Coordinator

2 months ago


Orlando, Florida, United States Howard Johnson I-Drive Full time

Position Overview

We are seeking a dedicated and enthusiastic individual to take on the role of Front Desk Agent at Howard Johnson I-Drive. This position is pivotal in delivering outstanding service to our guests, ensuring a seamless experience during their stay.

Key Responsibilities:

  • Facilitating guest check-ins and check-outs, managing room bookings, and processing cancellations
  • Handling financial transactions and guest billing
  • Maintaining a thorough understanding of hotel policies and available services
  • Addressing guest inquiries and resolving any issues
  • Assisting in emergency situations as required
  • Ensuring the lobby and shared spaces are tidy and welcoming
  • Collaborating with team members to enhance guest satisfaction

Core Duties:

  • Greeting guests and assigning accommodations
  • Processing payments and confirming billing details
  • Providing insights about hotel features and nearby attractions
  • Keeping accurate records of room availability and guest accounts
  • Managing bookkeeping responsibilities
  • Supporting guests through the check-in and check-out procedures
  • Maintaining cleanliness in common areas
  • Performing laundry tasks as needed
  • Reporting maintenance concerns to management
  • Overseeing inventory
  • Taking on Manager-on-Duty responsibilities when required
  • Completing additional tasks as assigned

Required Competencies:

The ideal candidate will demonstrate the following competencies:

  • Adaptability and flexibility in a dynamic environment
  • Strong communication abilities
  • Reliability and dependability
  • Integrity and a solid work ethic
  • Effective interpersonal skills
  • Professional demeanor

Qualifications:

  • High school diploma or equivalent
  • 1-5 years of experience in guest services within the hospitality sector
  • Proficiency in computer systems
  • Professional appearance and conduct
  • Availability for a flexible work schedule

Physical Requirements:

  • Ability to stand, walk, and sit for extended periods
  • Capability to handle various objects and tools
  • Ability to lift and carry items weighing up to 50 lbs
  • Willingness to bend, kneel, and crouch as necessary
  • Exposure to different weather conditions and cleaning chemicals


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