Guest Services Coordinator
2 months ago
Position Overview
We are seeking a dedicated and enthusiastic individual to fill the role of Front Desk Agent at Howard Johnson I-Drive. This position is crucial in delivering outstanding service to our guests, ensuring a seamless experience during their stay.
Key Responsibilities:
- Managing guest arrivals and departures, including check-ins and check-outs
- Processing payments and handling billing inquiries
- Maintaining an up-to-date understanding of hotel policies and available services
- Addressing guest questions and resolving any issues that may arise
- Assisting in emergency situations with professionalism
- Ensuring the lobby and shared spaces are tidy and welcoming
- Working collaboratively with team members to enhance guest satisfaction
Core Duties:
- Greeting guests and allocating rooms efficiently
- Verifying payment details and processing transactions
- Providing insights on hotel features and nearby attractions
- Keeping accurate records of room availability and guest accounts
- Managing basic bookkeeping tasks
- Facilitating the check-in and check-out processes
- Maintaining cleanliness in common areas
- Assisting with laundry and other operational tasks
- Reporting maintenance needs to management
- Overseeing inventory as needed
- Taking on Manager-on-Duty responsibilities when required
- Performing additional tasks as assigned
Required Competencies:
The ideal candidate will demonstrate the following competencies:
- Adaptability and willingness to embrace change
- Strong verbal communication abilities
- Reliability and a commitment to responsibilities
- Integrity and a solid work ethic
- Excellent interpersonal skills
- Professional demeanor at all times
Qualifications:
- High school diploma or equivalent is required
- 1-5 years of experience in guest services within the hospitality industry
- Proficiency in computer systems
- Professional appearance and conduct
- Availability for a flexible work schedule
Physical Demands:
- Ability to stand, walk, and sit for extended periods
- Capability to handle various objects and tools
- Ability to lift and carry items weighing up to 50 lbs
- Willingness to bend, kneel, and crouch as necessary
- Exposure to diverse weather conditions and cleaning agents
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