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Guest Services Coordinator

2 months ago

Orlando, Florida, United States JetBlue Lodge Full time

About JetBlue Lodge:
At JetBlue Lodge, we prioritize our team members. Our commitment to a supportive and inclusive workplace is evident in our focus on employee development, benefits, and fostering meaningful relationships. We offer a variety of employment perks, including comprehensive health insurance, retirement plans, and paid time off, alongside unique offerings such as on-site wellness initiatives and discounts. Our dedication to continuous training ensures that our employees gain the skills necessary for career advancement. Whether you are new to the hospitality sector or an experienced professional, JetBlue Lodge provides a collaborative environment that promotes growth and success.

Location Overview:
Situated within a premier airport campus, JetBlue Lodge is a full-service lodging facility designed to complement our training center. With modern amenities, including meeting spaces and dining options, we aim to create a welcoming atmosphere for our guests. The Lodge serves as a hub for training and orientation, providing exceptional service and accommodations.

Position Summary:
We are seeking a dedicated and customer-oriented Host to enhance our guest experience. As a Host, you will play a vital role in our operations by welcoming guests and supporting the service team in delivering outstanding hospitality. Your presence sets the tone for each guest's visit, making you a crucial point of contact.

Key Responsibilities:

  • Welcome guests upon arrival and throughout their time in the restaurant.
  • Monitor dining areas for cleanliness and availability of tables.
  • Estimate wait times and manage the guest waiting list effectively.
  • Attend to guests' needs while they wait for seating.
  • Handle phone inquiries, manage reservations, and accommodate larger parties as needed.