State Program Manager for Lemon Law Initiatives

2 weeks ago

Hartford, Connecticut, United States State of Connecticut Full time

Introduction

Are you passionate about leveraging your automotive knowledge to manage the Lemon Law Program? If so, we present a unique opportunity for you. The Department of Consumer Protection is currently seeking a qualified individual for the role of State Program Manager to oversee the operations of the Lemon Law Program.

WHAT WE OFFER:

  • Engagement with a leading organization
  • Opportunities for professional development and career advancement
  • A supportive work environment promoting employee well-being

POSITION HIGHLIGHTS:

  • Permanent, full-time position with a commitment of 40 hours per week
  • Standard first shift hours with potential for flexible scheduling
  • Remote work options available in accordance with departmental policies

ROLE RESPONSIBILITIES:

  • Manage the Lemon Law Program, including arbitration processes and applicant evaluations
  • Provide expert automotive knowledge and conduct thorough audits of dealership records
  • Ensure compliance with regulations related to arbitration cases
  • Negotiate resolutions for disputes between consumers and manufacturers
  • Review automotive service records for both domestic and international vehicles
  • Act as a technical expert during arbitration hearings
  • Evaluate manufacturer policies to ensure adherence to dealership standards
  • Test drive vehicles to assess performance and safety issues
  • Engage with consumers seeking assistance through the Lemon Law arbitration program
  • Collaborate with state agencies, auto dealers, and manufacturers
  • Support enforcement actions in partnership with legal representatives
  • Perform additional duties as assigned

ABOUT US:

The mission of the Department of Consumer Protection is to foster a fair marketplace and ensure the safety of products and services for consumers in the sectors we regulate. To learn more about our vision and values, please visit our website.

SELECTION PROCESS:

  • Current state employees should note that salary calculations may vary across different branches of state government.
  • Positions will be filled according to contractual guidelines and merit-based employment rules.
  • All applicants must meet the minimum qualifications outlined in the job posting.

APPLICATION GUIDELINES:

  • To be considered for this position, applicants must clearly demonstrate their qualifications in the application.
  • All application materials must be submitted by the specified deadline.
  • It is essential to select all preferred locations and shifts in the application to ensure consideration.

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Strong understanding of management principles and practices
  • Excellent interpersonal and communication skills
  • Ability to analyze complex organizational challenges and develop effective solutions

MINIMUM QUALIFICATIONS:

  • At least nine years of professional experience
  • One year of experience in a relevant area is required

PREFERRED QUALIFICATIONS:

  • Experience in diagnosing and repairing vehicles, including hybrid and electric systems
  • Background in customer service within the automotive industry
  • Familiarity with automotive work orders and warranty assessments

CONCLUSION:

The State of Connecticut is an equal opportunity employer and encourages applications from diverse candidates.

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