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Front Desk Operations Manager

2 months ago

Durham, North Carolina, United States Accor North America Full time

Job Summary: We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Accor North America. As a key member of our front office team, you will be responsible for handling internal and external guest issues, providing exceptional customer service, and ensuring a seamless guest experience.

Key Responsibilities:

  • Manage front desk operations, including guest check-in, check-out, and room assignments.
  • Supervise front desk agents, providing guidance and support to ensure excellent customer service.
  • Handle guest complaints and issues in a professional and courteous manner.
  • Collaborate with other departments, such as housekeeping and food and beverage, to ensure a smooth guest experience.
  • Monitor and maintain front desk operations, including inventory management and cash handling.

Requirements:

  • 2+ years of experience in a front desk or supervisory role.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and conflict resolution skills.
  • High school diploma or equivalent required.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.