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Front Desk Ambassador

2 months ago

Durham, North Carolina, United States free-classifieds-usa Full time

Job Summary

We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at the Residence Inn Durham Research Triangle Park. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring a smooth and efficient check-in and check-out process.

Responsibilities

  • Process guest arrivals and departures, ensuring accurate and timely processing of transactions
  • Provide personalized service to guests, responding to their needs and requests in a professional and courteous manner
  • Manage guest complaints and concerns in a fair and efficient manner
  • Collaborate with other departments to ensure seamless guest experiences
  • Perform administrative tasks, such as data entry and reporting

Requirements

  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Previous experience in a customer-facing role, preferably in the hospitality industry
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Basic computer skills and proficiency in hotel software systems

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance