Front Desk Representative
3 weeks ago
At Omni Hotels & Resorts, we are seeking a skilled Front Desk Agent to join our team. This role is responsible for providing exceptional guest service, ensuring a seamless registration and check-out process, and promoting our hotel programs.
Key Responsibilities:
- Guest Registration: Check guests in and out, ensuring accurate information is established and special requests are fulfilled.
- Program Promotion: Promote and sell special hotel programs, including discounts, packages, and promotions.
- Communication: Interact with resort staff in a professional manner, assisting other departments when needed.
- Emergency Procedures: Maintain knowledge of all emergency procedures and resort policies.
- House Bank Management: Maintain a house bank, including a daily count and safekeeping at all times.
- Information Sharing: Communicate all pertinent information to the Front Office management team and other associates.
- Posting and Charges: Follow set procedures on posting, charges, cashing checks, safe deposits, refunds, gift cards, credit card authorizations, and charges.
- Guest Feedback: Solicit guest feedback and respond to guest issues and complaints in a empathetic and appropriate manner.
Requirements:
- Education: High School graduate or equivalent.
- Experience: Two years of experience in a customer service industry.
- Skills: Excellent oral and communication skills, computer proficiency, and a pleasant telephone and in-person demeanor.
Omni Hotels & Resorts is an equal opportunity employer.
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