Front Desk Representative

3 weeks ago


Bedford, Pennsylvania, United States Omni Hotels Full time

At Omni Hotels & Resorts, we are seeking a skilled Front Desk Agent to join our team. This role is responsible for providing exceptional guest service, ensuring a seamless registration and check-out process, and promoting our hotel programs.

Key Responsibilities:

  • Guest Registration: Check guests in and out, ensuring accurate information is established and special requests are fulfilled.
  • Program Promotion: Promote and sell special hotel programs, including discounts, packages, and promotions.
  • Communication: Interact with resort staff in a professional manner, assisting other departments when needed.
  • Emergency Procedures: Maintain knowledge of all emergency procedures and resort policies.
  • House Bank Management: Maintain a house bank, including a daily count and safekeeping at all times.
  • Information Sharing: Communicate all pertinent information to the Front Office management team and other associates.
  • Posting and Charges: Follow set procedures on posting, charges, cashing checks, safe deposits, refunds, gift cards, credit card authorizations, and charges.
  • Guest Feedback: Solicit guest feedback and respond to guest issues and complaints in a empathetic and appropriate manner.

Requirements:

  • Education: High School graduate or equivalent.
  • Experience: Two years of experience in a customer service industry.
  • Skills: Excellent oral and communication skills, computer proficiency, and a pleasant telephone and in-person demeanor.

Omni Hotels & Resorts is an equal opportunity employer.


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