Enterprise Service Desk Specialist

5 days ago


Kansas City, Missouri, United States Leidos Full time

Job Summary: We are seeking a highly skilled IT Support Specialist to join our team at Leidos. As a member of our team, you will play a critical role in maintaining and modernizing the main global network of the Navy and Marine Corps.

Key Responsibilities:

  • Provide tier 1 level support to users, performing troubleshooting and resolving technical issues.
  • Monitor the health and status of the networks.
  • Document and communicate outage information to co-workers and customers.
  • Execute scripts and open and close tickets.
  • Correlate events and incidents for management of Information Technology (IT) Services.

Requirements:

  • High school Diploma or General Equivalency Diploma (GED) and 3 years of relevant experience.
  • Active DOD Secret clearance or ability to obtain.
  • DoD 8570 Information Assurance Technician (IAT) Level II certification (i.e. CompTIA Security+).
  • Must be willing to work shifts, including evenings and weekends.

Preferred Qualifications:

  • Experience in IT customer service, including 2 years of IT ticketing system experience and 1 year of experience in remote desk takeover tools and usage.

Pay Range: $26.70+

Leidos is an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.



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