IT Service Desk Intern
4 days ago
Tepa Companies is a leading provider of comprehensive and sustainable solutions to federal, state, local, and private-sector clients throughout the United States. As a tribally owned company, we are committed to delivering exceptional services while promoting economic growth and development for our Tribe.
Job SummaryWe are seeking an IT Service Desk Intern to assist the Senior Service Desk Analyst in resolving high-level end-user and management issues. This role is a single point of resolution for local support, remote, and field users in a growing company. The successful candidate will have the opportunity to positively impact the organization and develop their technical skills in a dynamic and supportive environment.
Key Responsibilities- Collaborate with team members on troubleshooting and resolving technical issues
- Respond to and follow up on service desk tickets from KACE via phone, email, chat, and in-person
- Assist with investigations and implementation of solutions to technical issues for end-users and collaborate with co-workers on the IT team
- Provide technical support for Microsoft, Adobe, and other business applications
- Install, document, and troubleshoot desktop software for production staff
- Shadow and assist the Senior Help Desk Analyst on problem management
- Work closely with the IT Asset Administrator to assist in asset tracking with employee/contractor moves, adds, and changes
- Pursuing a bachelor's degree in information technology, computer science, or a related field from an accredited program
- Applicant must be within two years of completing degree
- Desktop troubleshooting experience a plus
- Microsoft Applications experience
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