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Help Desk Specialist

2 months ago

Kansas City, Missouri, United States Guitar Center Full time
{"title": "Help Desk Technician", "description": "About the Role

We are seeking a skilled Help Desk Technician to join our team at Guitar Center. As a Help Desk Technician, you will be responsible for providing technical support to our customers, resolving issues, and ensuring a positive experience for our customers.

Key Responsibilities
  • Provide technical support to customers via phone, email, and in-person
  • Resolve technical issues in a timely and efficient manner
  • Document customer interactions and issues
  • Collaborate with internal teams to resolve complex issues
  • Stay up-to-date with new technologies and products
Requirements
  • High School Diploma or Equivalent
  • At least one year of call center experience
  • Experience in effectively diagnosing problems remotely
  • Excellent communication and customer service skills
  • Project management and decision-making skills
  • Strong analytical and problem-solving abilities
Preferred Qualifications
  • A+ or Network+ Certification
  • Experience in a Help Desk/Customer Support environment
  • Familiarity with POS systems
About Guitar Center

Guitar Center is the world's largest retailer of guitars, amplifiers, drums, keyboards, recording, live sound, DJ, and lighting equipment. We are committed to providing our customers with the best possible experience and are seeking a skilled Help Desk Technician to join our team.

", "lang_code": "en"}