IT Support Specialist

2 days ago


Kansas City, Missouri, United States TEKsystems Full time
Job Title: IT Specialist

This role requires an Active Secret Clearance and a Security+ certification.

About the Job

We are seeking an IT Specialist to join our team in Kansas City, Missouri. As a member of our Enterprise Service Desk, you will be responsible for supporting our network end-users worldwide.

The ideal candidate will have strong problem-solving skills, excellent customer service skills, and the ability to work in a fast-paced environment.

Responsibilities
  • Provide technical support for network issues, password resets, and other IT-related problems
  • Collaborate with our in-house teams, including Windows, Linux, Oracle/SQL, Storage, Network, Desktop Support, and Cyber teams
  • Participate in on-call rotations and provide 24/7 support for our classified environment
  • Develop and maintain knowledge of our ticketing system, Remedy
  • Stay up-to-date with industry trends and best practices in IT support
Requirements
  • Active Secret Clearance
  • CompTIA Security+ certification
  • Strong problem-solving skills and excellent customer service skills
  • Ability to work in a fast-paced environment
  • Knowledge of network operations and IT support principles
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career growth and advancement
  • Collaborative and dynamic work environment
  • Professional development and training opportunities

TEKsystems is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.



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