User Support Specialist III
3 days ago
The University of Wisconsin-Madison is seeking a highly skilled User Support Specialist III to join our team in the Office of Informatics and Information Technology. This position will be responsible for providing daily complex and specialized desktop and IT support services to end users in a highly active basic science department.
Key Responsibilities:- Deliver Strategic IT Support Services: Provide strategically significant and highly specialized information technology (IT) support services to end users in support of institutional technology operation.
- Develop and Provide Training: Develop and provide training to end users on various IT systems and applications.
- Hardware and Software Support: Complete procurements, installations, configurations, repairs, automations, and modifications of complex technology hardware, software, and associated components independently.
- Network and Data Support: Design, implement, troubleshoot, and resolve complex data, network connectivity, client/server processes, and application issues according to established policies and procedures.
- Leadership and Collaboration: Lead, schedule logistics, and secure resources for the completion of technology system integrations, compatibility tests, and functionality maintenance according to established user requirements.
- Customer Service: Serve as a main point of contact for individuals and groups providing advanced-level organizational information about technology resources and addressing their needs.
- Training and Development: Develop and facilitate individual and group end user trainings, answer questions, and provide information specific to complex information technology end user products and services.
- System Maintenance: Assist with the planning and coordinating of server system and other technology hardware logistics, upgrades, and system security.
- Education: Associate's Degree or equivalent experience.
- Experience: At least 2 years of experience in computer software and hardware support in a complex heterogeneous environment with demonstrated ability to work with a variety of platforms including Windows, Unix/Linux, MacOS systems, people, and duties.
- Skills: Excellent organizational and problem-solving skills, ability to follow and develop requirements and specifications from a general description and learn new technical and professional skills, ability to work independently and in a team setting, excellent oral, written, and interpersonal communication skills.
This position may require some work to be performed in-person, onsite, at a designated campus work location. Some work may be performed remotely, at an offsite, non-campus work location.
Appointment Type and Duration:Terminal, 24-month appointment. This position has the possibility to be extended or converted to an ongoing appointment based on need and/or funding.
Salary:Minimum $60,000 ANNUAL (12 months). Depending on qualifications.
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