User Support Specialist III

3 days ago


Madison WI USA, United States University of Wisconsin Full time
Job Summary:

The University of Wisconsin-Madison is seeking a highly skilled User Support Specialist III to join our team in the Office of Informatics and Information Technology. This position will be responsible for providing daily complex and specialized desktop and IT support services to end users in a highly active basic science department.

Key Responsibilities:
  • Deliver Strategic IT Support Services: Provide strategically significant and highly specialized information technology (IT) support services to end users in support of institutional technology operation.
  • Develop and Provide Training: Develop and provide training to end users on various IT systems and applications.
  • Hardware and Software Support: Complete procurements, installations, configurations, repairs, automations, and modifications of complex technology hardware, software, and associated components independently.
  • Network and Data Support: Design, implement, troubleshoot, and resolve complex data, network connectivity, client/server processes, and application issues according to established policies and procedures.
  • Leadership and Collaboration: Lead, schedule logistics, and secure resources for the completion of technology system integrations, compatibility tests, and functionality maintenance according to established user requirements.
  • Customer Service: Serve as a main point of contact for individuals and groups providing advanced-level organizational information about technology resources and addressing their needs.
  • Training and Development: Develop and facilitate individual and group end user trainings, answer questions, and provide information specific to complex information technology end user products and services.
  • System Maintenance: Assist with the planning and coordinating of server system and other technology hardware logistics, upgrades, and system security.
Qualifications:
  • Education: Associate's Degree or equivalent experience.
  • Experience: At least 2 years of experience in computer software and hardware support in a complex heterogeneous environment with demonstrated ability to work with a variety of platforms including Windows, Unix/Linux, MacOS systems, people, and duties.
  • Skills: Excellent organizational and problem-solving skills, ability to follow and develop requirements and specifications from a general description and learn new technical and professional skills, ability to work independently and in a team setting, excellent oral, written, and interpersonal communication skills.
Work Environment:

This position may require some work to be performed in-person, onsite, at a designated campus work location. Some work may be performed remotely, at an offsite, non-campus work location.

Appointment Type and Duration:

Terminal, 24-month appointment. This position has the possibility to be extended or converted to an ongoing appointment based on need and/or funding.

Salary:

Minimum $60,000 ANNUAL (12 months). Depending on qualifications.



  • Springfield, MO , USA, United States Missouri State University Full time

    Job SummaryMissouri State University is seeking a highly skilled Distributed User Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and maintenance for computer systems, software, and equipment across the university.Key ResponsibilitiesTechnical Support: Provide technical...


  • USA MD Elkridge, United States General Dynamics Information Technology Full time

    Type of Requisition:PipelineClearance Level Must Currently Possess:Top Secret/SCIClearance Level Must Be Able to Obtain:Top Secret SCI + PolygraphSuitability:Public Trust/Other Required:NoneJob Family:SCAJob Qualifications:Skills:Computer Systems, System Requirements, Systems SupportCertifications:Experience:0 + years of related experienceUS Citizenship...


  • Madison, Wisconsin, United States Creative Financial Staffing Full time

    Technical Support SpecialistOn-Site | Full-Time | Dynamic CompanyABOUT OUR CLIENTA well-established healthcare technology firm committed to serving a diverse community.This role offers a pathway within a large organization with various career advancement opportunities.A collaborative environment led by a supportive manager who fosters personal and...


  • Madison, United States SVA Inc Full time

    ** Technical Support Specialist** **Job Category****:** Internal IT **Requisition Number****:** TECHN001146 Showing 1 location **Job Details** **Description** SVA is looking for an IT Technical Support Specialist to join our Madison, WI team! This is the opportunity you have been looking for to collaborate with an accomplished and diverse team of...


  • Madison, Wisconsin, United States Focused HR Solutions Full time

    Job SummaryWe are seeking a highly skilled Desktop Support Specialist to join our team at Focused HR Solutions. As a Desktop Support Specialist, you will be responsible for providing technical assistance and user support to our clients.Key ResponsibilitiesImaging, configuring, and deploying remote work equipment for agency employeesProviding 2nd level...


  • Madison, United States SVA Inc Full time

    ** Tech Support Specialist** **Job Category****:** Internal IT **Requisition Number****:** TECHS001402 Showing 1 location **Job Details** **Description** SVA is looking for a Technology Support Specialist to join our growing team in our Madison, WI location. This is the opportunity you have been looking for! In this role, you will develop your skills, find...


  • Madison, Wisconsin, United States Serigor Inc Full time

    Job Title: Telecommunications Specialist III (Hybrid) Location: Madison, WI Duration: 1+ Months Job Overview: We are seeking a skilled Telecommunications Specialist to enhance our support for business associates and stakeholders. This role involves assisting with the setup and maintenance of telecommunication devices, including telephones, mobile phones, and...


  • Madison, United States Dorman Inc Full time

    Technical Support Specialist Apply now » Date: Aug 23, 2024 Location: Madison, IN, US, 47250 Company: Dorman Products Job Summary At SuperATV we are working to WOW our customers with innovative, race-tested products and world class customer service. Currently, we have a new opportunity to add a highly skilled Technical Support Specialist. This role...

  • IT Support Specialist

    2 weeks ago


    Madison, Wisconsin, United States Logicalis Full time

    POSITION SUMMARY:As an IT Support Specialist, you will deliver assistance through phone, email, and chat for a variety of computer hardware and software applications. LANGUAGE PROFICIENCY REQUIRED: ENGLISH & DUTCHKey Responsibilities:* Provide assistance via phone, email, and chat to corporate clients' employees.* Aid users in resolving Outlook issues.*...


  • Madison, United States Dorman Inc Full time

    Technical Support Specialist Apply now » Date: Jul 25, 2024 Location: Madison, IN, US, 47250 Company: Dorman Products Job Summary At SuperATV we are working to WOW our customers with innovative, race-tested products and world class customer service. Currently, we have a new opportunity to add a highly skilled Technical Support Specialist. This role will...


  • Madison, WI , USA, United States University of Wisconsin Full time

    Job SummaryThe University of Wisconsin-Madison is seeking a skilled Facilities Technician III to support the Influenza Research Institute (IRI). This is an exciting opportunity to join a dynamic team of scientists, post-docs, and technicians working on cutting-edge research in influenza and other negative-strand RNA viruses.ResponsibilitiesEquipment...


  • Madison, Wisconsin, United States Beacon Hill Full time

    Job Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Beacon Hill. As a key member of our internal Help Desk team, you will be responsible for providing advanced technical support to our staff, managing software deployments, and assisting with automation and configuration management across our systems.Key...

  • Data Specialist III

    8 hours ago


    Baton Rouge, LA , USA, United States East Baton Rouge Parish School System Full time

    Job Title: Data Specialist IIIJoin the East Baton Rouge Parish School System as a Data Specialist III, where you will play a crucial role in maintaining accurate and up-to-date student and employee records.Key Responsibilities:Prepare and maintain various records and reports related to assigned activitiesOperate office equipment, including computers and...


  • Madison, United States Forward Service Full time

    Job DescriptionJob DescriptionAs an IT Senior Support Specialist, you'll be the go-to tech hero, solving a wide range of problems and keeping everything running smoothly. Your role is key in helping users with their tech issues, whether it's fixing computer glitches, managing virtual systems, or any other technical challenges which may arise....


  • Madison, Alabama, United States Red Knight Solutions, LLC Full time

    Position OverviewRed Knight Solutions, LLC is actively looking for a Technical Support Specialist to join our team in Madison, AL.This is a full-time role offering a comprehensive benefits package, including medical, vision, dental, and 401k. The compensation for this position is $18.00 (W2).Our goal is straightforward: to collaborate with you in securing...


  • Madison, Wisconsin, United States The Judge Group Full time

    Position Title: Telecommunications Support SpecialistLocation: Not SpecifiedExperience Level: Entry-Level (1-2 years of relevant experience required)Job Overview: We are in search of a dedicated Technician to facilitate VoIP system implementations. The ideal candidate will assist in the transition from Cisco to Alcatel systems, ensuring seamless...

  • Help Desk-III

    2 months ago


    Madison, United States Serigor Inc Full time

    Job Title: Help Desk-III (Hybrid) Location: Madison, WI Duration: 1+ Months Job Description: Participates and assists in managing a team of contract support personnel who troubleshoot Microsoft M365, Teams and IT issues. Identifies areas of improvement on policies and procedures regarding how problems are identified, received, documented, distributed, and...


  • Madison, United States Goli Tech Full time

    Job DescriptionJob DescriptionCandidates MUST be WI residents or willing to relocate to WI at their own expense prior to starting. This position can work 100% remotely (within the state of WI). OverviewThe School Nutrition Team is responsible for assisting the WI Department of Health Services (DHS) with the administration of the U.S. Department of...

  • Help Desk-III

    4 months ago


    Madison, United States Serigor Inc. Full time

    Job DescriptionJob DescriptionJob Title: Help Desk-III (Hybrid)Location: Madison, WIDuration: 1+ MonthsJob Description:Participates and assists in managing a team of contract support personnel who troubleshoot Microsoft M365, Teams and IT issues.  Identifies areas of improvement on policies and procedures regarding how problems are identified, received,...


  • Madison, WI , USA, United States Healthcare Support Full time

    Healthcare Support is seeking a skilled travel CT Technologist to join their team in a dynamic healthcare environment.Job DetailsSpecialty: CT TechnologistDiscipline: Allied Health ProfessionalWork Schedule: 40 hours per week, 8 hours per shift, eveningsEmployment Type: TravelPerks: Competitive compensation, overtime and loyalty bonuses, license and...