Telecommunications Specialist III

2 weeks ago


Madison, Wisconsin, United States Serigor Inc Full time
Job Title: Telecommunications Specialist III (Hybrid)
Location: Madison, WI
Duration: 1+ Months

Job Overview:
We are seeking a skilled Telecommunications Specialist to enhance our support for business associates and stakeholders. This role involves assisting with the setup and maintenance of telecommunication devices, including telephones, mobile phones, and video conferencing systems.

Key Responsibilities:
  • Provide technical support for telecommunication technologies, focusing on infrastructure management, deployment, and upkeep.
  • Utilize knowledge of networking, mobile devices, desk phones, and desktop technologies, including desktop applications, smartphones (iOS), VoIP, and PBX systems.
  • Work autonomously or collaboratively within a team environment.
  • Travel within the state using state-owned vehicles may be required.
  • Occasional extended hours may be necessary, though limited.
Telecom Group Management Includes:
  • Cisco infrastructure and endpoints
  • Mitel VoIP PBX and ACD
  • Telecommunication Company management
  • Smartphone support
  • AirWatch
  • Apple Business Management
  • Video conferencing account management
Minimum Qualifications:
  • Proficient understanding of telecommunication concepts such as SIP, H323, and other VoIP technologies.
  • Solid grasp of networking principles.
  • Experience with Cisco phones and infrastructure.
Required Skills & Experience (2-5 Years):
  • Management of video conferencing infrastructure and endpoints.
  • Familiarity with Unified Communications Systems (Webex, PBX, ACD, etc.).
  • Support and management of mobile devices.
  • Understanding of networking concepts (CUBE, SBC, SIP, H323, VoIP, etc.).
Preferred Vendor Experience:
  • Cisco
  • Mitel
  • Zoom
  • AirWatch
  • Apple Business Management
  • Microsoft
Essential Soft Skills:
  • Ability to work independently while contributing to a team.
  • Capable of meeting deadlines.
  • Punctuality.
  • Ability to manage multiple tasks effectively.
  • Strong problem-solving skills to troubleshoot complex issues.


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