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IT Support Specialist

2 months ago

Madison, Wisconsin, United States Logicalis Full time

POSITION SUMMARY:
As an IT Support Specialist, you will deliver assistance through phone, email, and chat for a variety of computer hardware and software applications.


LANGUAGE PROFICIENCY REQUIRED: ENGLISH & DUTCH

Key Responsibilities:

* Provide assistance via phone, email, and chat to corporate clients' employees.
* Aid users in resolving Outlook issues.
* Offer support for Microsoft Operating Systems (Windows 7, Windows 10).
* Assist with Microsoft Office Products (Word, Excel, PowerPoint, Office 365).
* Support mobile devices, including configuration and email synchronization.
* Efficiently manage 50-60 issues daily.
* Maintain consistent and punctual attendance.
* Utilize Active Directory to reset network passwords.
* Help users in adding and modifying network printers.
* Provide technical support for VPN connectivity challenges.
* Control users' computers using remote access tools.
* Troubleshoot remote access connectivity issues.

* Actively promote and embody the mission of Logicalis through behaviors that align with the organization's values.

* Stay informed about applicable Federal, State, and Local laws and regulations, as well as Logicalis policies and procedures, to ensure compliance in a manner that reflects integrity, ethics, and professionalism.

* Conduct oneself in a manner that meets client service expectations.

Supervisory Responsibilities: This role does not involve supervisory duties.
Qualifications:
To excel in this position, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.
Education:
Trade School Certificate or Associate Degree in a related field.

Experience / Technical Requirements:
* Minimum of 1 year experience in a call center or service desk environment.
  • Familiarity with various PC hardware and software applications, including:
  • Operating Systems: Windows 7, Windows 10
  • Office 365 Support
  • User account management (creation/termination)
  • End-user self-service tools
  • Cloud support for multiple device data synchronization
  • ServiceNow or other ticketing systems
  • Proficiency in Word, Excel, PowerPoint, Office 365, Outlook, Lotus Notes, etc.
  • Internet Service Provider (ISP), Cable Modem, and Internet Support.
  • Strong troubleshooting and documentation skills
  • Experience with knowledgebase navigation
  • Proficient use of Microsoft Office applications.
  • Certifications: None required
Other Skills and Abilities:
* Strong technical and client interaction skills.
* Self-motivated with excellent organizational, administrative, and interpersonal skills.
* Ability to follow through on tasks, projects, and troubleshooting with minimal supervision.
* Exceptional oral, written, technical, and business communication skills.
* Capability to multitask and thrive in a fast-paced environment.
Hardware & Software Requirements:
To fulfill the responsibilities of this role, you must possess a personal smartphone equipped with 2-factor authentication capabilities for work-related tasks.
Physical Demands:
The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.
For the complete job description, please refer to the link provided.