Front Desk Night Audit Specialist
5 days ago
Job Summary:
We are seeking a highly skilled and detail-oriented Front Desk Night Audit Specialist to join our team at the W Dallas Victory Hotel and Residences. As a Front Desk Night Audit Specialist, you will be responsible for ensuring the smooth operation of the front desk during night hours, processing operational needs, addressing guest requests, and completing reports.
Key Responsibilities:
- Process operational needs, address guest requests, and complete reports in a timely and efficient manner.
- Provide exceptional customer service to guests, responding to their needs and resolving any issues that may arise.
- Work closely with the front desk team to ensure seamless communication and coordination.
- Maintain accurate records and reports, ensuring compliance with company policies and procedures.
- Participate in ongoing training and development to enhance skills and knowledge.
Requirements:
- High school diploma or equivalent required; degree in hospitality or related field preferred.
- Minimum 1 year of experience in a front desk or customer service role.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Basic computer skills and knowledge of hotel software systems.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
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