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Front Desk Associate

2 months ago

Dallas, Texas, United States HEI Hotels and Resorts Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at HEI Hotels and Resorts. As a Front Desk Associate, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities
  • Guest Service: Greet guests with a warm and welcoming smile, and provide assistance with room reservations, check-in, and check-out.
  • Front Desk Operations: Manage the front desk area, including handling phone calls, responding to guest inquiries, and resolving any issues that may arise.
  • Room Assignments: Assign rooms to guests based on their preferences and availability, and ensure that all rooms are clean and ready for occupancy.
  • Payment Processing: Process payments, handle cash, and balance the front desk bank.
  • Communication: Communicate effectively with guests, colleagues, and management to ensure a smooth and efficient operation.
Requirements
  • Education: High school diploma or equivalent required; college degree preferred.
  • Experience: Hotel experience preferred.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in using a computer system.
Benefits

HEI Hotels and Resorts offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) savings plan and paid time off.