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Front Desk Associate

2 months ago

Dallas, Texas, United States HEI Hotels and Resorts Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at HEI Hotels and Resorts. As a Front Desk Associate, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities
  • Guest Service: Greet guests warmly and provide a positive first impression of our hotel. Respond to guest inquiries and resolve any issues in a timely and professional manner.
  • Room Reservations: Process room reservations, check-in, and check-out procedures, and ensure accurate and efficient handling of guest room assignments.
  • Front Desk Operations: Manage the front desk area, including handling guest complaints, resolving issues, and maintaining a clean and organized workspace.
  • Communication: Communicate effectively with guests, colleagues, and management to ensure seamless operations and exceptional guest service.
Requirements
  • Education: High school diploma or equivalent required; college degree preferred.
  • Experience: Hotel experience preferred.
  • Skills: Excellent communication and interpersonal skills; ability to work in a fast-paced environment; basic math skills and accuracy with handling cash and credit transactions.
Benefits

HEI Hotels and Resorts offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) savings plan and paid time off. We are an equal opportunity employer and welcome applications from diverse candidates.