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Service Coordinator

2 months ago

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Job Description

Overview

Liberty Military Housing – Delivering Exceptional Service

We are a leading provider of military housing, dedicated to serving those who serve our country. Our team of professionals takes pride in delivering exceptional service to our residents and communities across the United States.

We are committed to helping our employees develop personally and professionally, providing an unprecedented 150+ hours of professional development annually to each employee-owner. Our culture is built on camaraderie and collaboration, where we put people first and honor one another's diverse experiences, ideas, and contributions to our shared success.

We are seeking a dedicated team member to join our team as a Service Coordinator. As a key member of our operations team, you will play a critical role in ensuring the smooth delivery of our services to our residents.

Responsibilities

As a Service Coordinator, you will be responsible for:

  • Scheduling and Conducting Home Inspections: You will assist with the resident move in/move out process, including pre-move in/pre-move out and final inspections.
  • Vendor Management: You will assist with the ordering and scheduling of vendor services, ensuring that all work is completed in a timely manner.
  • Work Order Management: You will maintain and monitor make-ready boards to ensure work is accurately distributed and meets completion time lines.
  • Customer Service: You will provide residents with any charges related to move out/final inspection results, and respond to customer service concerns in a timely manner.
  • Administrative Tasks: You will perform various administrative and computer tasks, including input of information/data into various software and information systems.

Qualifications

To be successful in this role, you will need:

  • 1-2 years' experience in residential property management or customer service.
  • Prior work with vendors or ordering services (appliances, plumbing, electrical) is preferred.
  • Proficiency in personal computer skills, keyboard, internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications.
  • Effective communication and interaction with customers, vendors, management, co-workers, sufficient to exchange or convey information and to give and receive work direction.
  • Strong service and interpersonal skills.
  • Ability to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved.
  • Must possess a positive and professional demeanor in all interactions, under all circumstances.
  • Ability to operate a motor vehicle (valid license required).
  • Must be available to work a flexible schedule, including weekends, off-hours, and emergencies as required.
  • Knowledge of OSHA laws and regulations.
  • Ability to travel to other regional locations for work, training, meetings and other work-related activities.

What We Offer

We are committed to offering our team members a wide range of benefits, including:

  • Medical/Dental/Vision Insurance
  • Life and AD&D Insurance
  • 401k Retirement Plan w/company match
  • Employee Stock Ownership plan
  • Incentive Bonus Program
  • 10 Paid holidays per year
  • 40 hours Paid Sick Leave per year
  • 80 hours Paid Vacation per year