Nursing Operations Manager

7 days ago


Detroit, Michigan, United States DMC Sinai-Grace Hospital Full time
Job Summary

We are seeking a highly skilled and experienced Patient Services Manager to join our team at DMC Sinai-Grace Hospital. As a key member of our nursing leadership team, you will be responsible for managing a single major function or multiple smaller functions that provide business support to nursing operations.

Key Responsibilities
  • Plan, implement, and evaluate processes related to performance improvement, staffing effectiveness, fiscal management, staff competence, and customer service outcomes within designated units/services.
  • Ensure regulatory requirements and standards are communicated, implemented, and monitored.
  • Collaborate with other members of the healthcare team to plan, implement, and evaluate activities related to department, hospital, and DMC objectives.
  • Model customer service excellence and provide input into the development and revision of departmental policies and procedures.
  • Oversee the development and revision of departmental procedures and protocols, secure approvals as necessary, and develop, monitor, and revise processes.
  • May provide input into the development and revision of departmental organizational design and/or monitor the quality and quantity of overall workflow.
  • Initiate or recommend personnel actions such as hires, fires, and disciplines for areas assigned.
  • Complete performance appraisals and develop and assess performance of daily, monthly, and/or yearly goals and measures for assigned areas.
  • Assist in developing and monitoring budget for designated single or multiple, closely-related fields, areas, or processes.
Requirements
  • Bachelor's degree in Nursing (BSN) required; Master's degree preferred.
  • Licensed to practice as a Registered Nurse (RN) in the state of Michigan.
  • Three years of progressive nursing experience.
Work Environment

This is a full-time position with a day shift schedule. The ideal candidate will have excellent communication and leadership skills, with the ability to work effectively in a fast-paced environment.

DMC Sinai-Grace Hospital is committed to providing a work environment that is free from discrimination and harassment. We are an equal opportunity employer and welcome applications from diverse candidates.



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