Patient Service Associate

2 weeks ago


Durham, North Carolina, United States Duke Health Full time
About the Role

We are seeking a highly organized and detail-oriented Patient Service Associate to join our team at Duke Health. In this role, you will play a critical part in ensuring the smooth operation of our clinical facilities, providing exceptional patient care and support.

Key Responsibilities
  • Coordinate and participate in daily clinic preparation, patient identification, and appointment scheduling.
  • Provide excellent customer service, responding to patient inquiries and resolving issues in a timely and professional manner.
  • Manage patient records, updating demographic and insurance information as needed.
  • Collect and process patient payments, ensuring accurate and timely processing.
  • Collaborate with healthcare providers and staff to ensure seamless communication and care coordination.
Requirements
  • High school diploma or equivalent required.
  • Minimum one year of experience in a healthcare setting, preferably in patient access or revenue cycle.
  • Strong communication and organizational skills, with ability to multitask and prioritize tasks.
  • Knowledge of medical terminology and basic computer skills.
What We Offer

Duke Health is committed to providing a supportive and inclusive work environment, with opportunities for growth and development. As a member of our team, you will have access to comprehensive benefits, competitive compensation, and a dynamic work environment.



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