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Parking Operations Associate

2 months ago

Washington, Washington, D.C., United States SP+ Full time
Job Overview

Company Introduction

SP+ is committed to our mission, "Making Every Moment Matter for a World on the Go." Our dedicated team recognizes the value of time and strives to deliver exceptional service by understanding the needs of those we serve. This commitment is reflected in our blend of skilled personnel and cutting-edge technology, allowing us to enhance every interaction and ensure that the time invested by our colleagues, clients, and customers is always meaningful.


Core Responsibilities

  • Engage in initiatives aimed at enhancing client and customer satisfaction.
  • Support the daily operations of the assigned locations.
  • Ensure that every guest experience aligns with company and client service expectations.
  • Provide courteous assistance to customers.
  • Issue parking tickets to incoming guests.
  • Manage traffic flow as required.
  • Report any known incidents, observed or suspected breaches of company policy, safety concerns, or unusual occurrences to the Facility Manager.
  • As needed, cover roles such as Valet, Garage Attendant, or Cashier on a temporary basis during scheduled shifts.
  • Possess comprehensive knowledge of the garage layout and familiarity with major streets, landmarks, and highways in the vicinity.

Qualifications

Compensation: $17.50 per hour (plus tips)

This position is eligible for tips in addition to the stated hourly wage.

Benefits: Eligible employees can participate in various benefits programs, including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k, and paid time off.

To excel in this role, candidates must effectively perform each essential duty. The qualifications listed below represent the necessary knowledge, skills, and abilities. Reasonable accommodations may be provided to enable individuals with disabilities to fulfill essential functions.

Education/Experience: A minimum of a high school diploma or equivalent, along with at least one month of related experience or training; or a combination of education and experience.

Communication Skills: Demonstrates clear speaking abilities; listens attentively and seeks clarification; responds effectively to inquiries.

Written Communication: Writes clearly and informatively; capable of reading and interpreting written information.

Customer Service: Maintains a positive demeanor; responds promptly to service requests and assistance.

Adaptability: Adjusts to changes in the work environment; manages unexpected events and delays effectively.

Judgment: Displays sound and accurate judgment.

License Requirement: Candidates must possess and maintain a valid state-issued driver's license with an up-to-date address and acceptable driving record.

Physical Requirements: The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While executing the responsibilities of this position, employees are frequently required to sit, stand, walk, and use hands and fingers to handle or feel objects. Employees may occasionally need to climb or balance, stoop, kneel, or crouch. The ability to lift and/or move up to 25 pounds is required. Specific vision abilities necessary for this role include close vision, peripheral vision, and the ability to adjust focus.

SP+ is an equal opportunity employer, committed to recruiting, hiring, training, and promoting in all job classifications without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability, or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.