Valet Parking Operations Manager

1 week ago

Washington, Washington, D.C., United States U Street Parking Full time
Job Description

U Street Parking is seeking a skilled Valet Parking Operations Manager to oversee the daily operations of our valet parking services.

Key Responsibilities:

  • Staff Management:
    • Recruit, train, and supervise valet parking attendants and supervisors.
    • Schedule shifts and allocate resources based on operational needs.
    • Monitor employee performance and address issues such as tardiness, customer complaints, or procedural violations.
    • Conduct regular staff meetings and provide ongoing training to improve customer service skills.
  • Operational Oversight:
    • Oversee the daily operations of valet services, including traffic flow, parking efficiency, and lot safety.
    • Develop and implement strategies to improve operational efficiency and optimize space utilization.
    • Ensure compliance with local traffic regulations, parking ordinances, and safety protocols.
    • Coordinate with the maintenance team to ensure parking equipment and facilities are in proper working order.
  • Customer Service:
    • Address guest concerns or complaints promptly and professionally.
    • Maintain a high standard of service by ensuring valet attendants greet customers courteously, park cars carefully, and return vehicles quickly.
    • Collaborate with hotel, restaurant, or event venue staff to ensure seamless service integration.
  • Financial and Administrative Duties:
    • Monitor financial performance, including labor costs, revenue generation, and overall profitability.
    • Track daily and weekly reports on operations, revenue, and expenses.
    • Ensure proper handling of cash and credit transactions.
    • Assist in contract negotiation with clients and vendors as needed.
  • Safety and Security:
    • Ensure that all staff members follow safety protocols and are aware of emergency procedures.
    • Monitor parking areas for potential safety hazards and address them immediately.
    • Investigate and resolve any incidents of vehicle damage or theft.
  • Client Relations:
    • Build and maintain strong relationships with venue management and clients.
    • Serve as the primary point of contact for key clients, handling escalations and ensuring client satisfaction.
    • Regularly assess client needs and adjust services to meet or exceed expectations.

Qualifications:

  • Education:
    • Bachelor's degree in business, hospitality, or a related field preferred.
  • Experience:
    • Minimum of 3-5 years of experience in parking operations, hospitality management, or a related field.
    • Proven leadership and team management experience.
  • Skills:
    • Excellent customer service and communication skills.
    • Strong organizational and multitasking abilities.
    • Ability to work in a fast-paced environment and make quick, effective decisions.
    • Proficient in Microsoft Office and other related software.
    • Valid driver's license with a clean driving record.

Working Conditions:

  • Must be able to work flexible hours, including evenings, weekends, and holidays.
  • Ability to work outdoors in various weather conditions.
  • Frequent standing, walking, and some lifting may be required.

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