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Customer Service Associate
2 months ago
Are you a people person with a passion for customer service? If you thrive in a dynamic environment and enjoy assisting clients, this role with Richard Tay - State Farm Agent could be the perfect fit for you. Our agents specialize in providing a range of insurance and financial service products.
Key Responsibilities- Build and maintain strong customer relationships through effective follow-up.
- Deliver prompt, accurate, and friendly service, addressing inquiries about insurance options, eligibility, coverage details, policy modifications, claims, and billing.
- Utilize a customer-centric approach to educate clients on various insurance solutions.
- Collaborate with the agent to set and achieve marketing objectives.
- Generate leads, arrange appointments, assess customer needs, and promote suitable products and services.
- Exhibit a strong work ethic and a commitment to achieving success daily.
- Hourly wage plus commission and bonuses.
- Preferred experience in sales, whether in retail, telemarketing, or as a sales representative.
- Interest in marketing products tailored to customer needs.
- Exceptional interpersonal and communication skills, both written and verbal.
- Genuine enthusiasm for the role that insurance and financial products play in helping individuals manage everyday risks and achieve their aspirations.
- Self-motivated, detail-oriented, and dedicated to providing excellent customer service.
- Able to learn and utilize computer systems effectively.
- Capability to work collaboratively in a team setting.
- Proficient in multitasking and managing various responsibilities.
- Ability to meet mutually established marketing goals.
- Provide comprehensive activity reports to the agent.
- Experience in marketing financial products is a plus.
- Bilingual candidates, especially in Mandarin, are preferred.
- Must be able to obtain a Property and Casualty license.
- Completion of courses on ethical and customer-focused sales practices is required.
If you are driven to excel and envision yourself thriving in this role, we encourage you to explore this opportunity further.
