General Manager
6 days ago
**Job Summary:**
The Restaurant General Manager is a key leadership role at Friends Hospitality, responsible for the day-to-day operations of our Wings Etc. restaurant. This position requires a strong leader who can drive sales growth, improve profitability, and maintain high-quality customer service.
Key Responsibilities:
- Staff Management: Recruit, interview, and hire hourly staff, ensuring adequate staffing levels and administering all hiring paperwork on time.
- Training and Development: Ensure all employees are trained in the All Star Training Program modules required for their position, and develop employees through coaching, counseling, and building strong work habits.
- Scheduling and Administration: Prepare weekly schedules for staff, notify EIS of vacation, sick, LOA, payroll, and other administrative tasks.
- Performance Management: Complete performance reviews, manage, train, and develop staff, and record performance counseling and discipline.
- Operations and Compliance: Maintain all company operations standards and compliance as outlined in the Operating Standards Manual and the Product Procedures and Systems Manual, and submit all invoices within the period of service.
- Quality and Service: Deliver consistent, high-quality products daily, every shift, and ensure guest satisfaction.
- Policies and Procedures: Understand, enforce, and adhere to all company policies and procedures as outlined in the Employee Handbooks.
- Technical Skills: Understand POS, computer, and other technological equipment used in the restaurant.
- Financial Management: Analyze profit and loss statements, meet established sales plan for the unit, and maintain and record inventory accurately.
- Facility Maintenance: Ensure a clean facility at all times and enforce appropriate dress and uniforms for all team members.
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