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Assistant General Manager

2 months ago

Evansville, Indiana, United States Urban Air Adventure Parks Full time
Job Summary

The Assistant General Manager - Team Leader is a key leadership position at Urban Air Adventure Parks, responsible for driving success in the position while maintaining our Culture of Activating Awesome. This role provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results.

Key Responsibilities
  • Cultivate a High-Performing Team: Develop a team environment that provides exceptional customer service, directs the team, and ensures all staff members perform at a consistently high level.
  • Staff Management: Assist in hiring, retention of staff, coaching, discipline; ensure execution of staff training programs.
  • Scheduling and Staffing: Develop weekly schedules and ensure staffing levels and lead coverage are appropriate to meet the needs of the business and maximize the customer experience.
  • Leadership and Motivation: Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity.
  • Staff Development: Select, develop staff and trainers for more responsibility or internal promotability into a leadership program.
  • Employee Recognition and Incentives: Ensure execution of all employee recognition and incentive programs as directed.
  • Operations and Finance: Assist with inventory and controlling expenses; responsible for all aspects of the operation including entertainment, food, beverage, attractions, and property inspections.
  • Safety and Security: Maintain a safe, clean, and secure environment for all guests and staff.
  • Continuous Improvement: Continuously improve operational execution through attention to detail and adherence to Urban Air operating standards and philosophies.
Qualifications
  • Experience in Hospitality: 3+ years' supervisory or management experience required in a theme park, family entertainment center, hotel, resort, casino, or restaurant setting.
  • Leadership Skills: Ability to pass a thorough background check; CPR/First Aid Certification preferred.
  • Brand Ambassador: Demonstrated ability of developing team members in areas of responsibility; professional, energetic, self-motivated, able to motivate others, and have a positive attitude.
  • Technical Skills: Computer skills essential - Microsoft Office (Excel, Word, PowerPoint); professional grooming and conduct must be constantly displayed to set an example for staff.
  • Communication Skills: Strong communication skills; ability to write and verbally communicate in a clear and concise manner.
  • Adaptability and Flexibility: Ability to enthusiastically interact with others; adaptability, flexibility, general enthusiasm for the business.
  • Working Relationships: Ability to establish working relationships with all employees, management, and vendors.
  • Decision-Making: Exercise good judgment in decision-making.
  • Diversity Appreciation: Appreciation of diversity (thought, ethnic, gender, etc.).
  • Availability: Willing to work weekends, evenings, and holidays.