Administrative Assistant
2 months ago
We are seeking a highly organized and detail-oriented Office Assistant to join our team at Deschutes Heating & Cooling, Inc. As an Office Assistant, you will be responsible for providing administrative support to our service department, ensuring the smooth operation of our daily business activities.
Key Responsibilities:
- Manage company email and disseminate information to relevant parties.
- Assist the service department with scheduling service and repairs for residential HVAC systems.
- Provide secondary support for receiving inbound calls, collecting and updating customer information as needed.
- Ensure all work orders are completed, invoiced, paid, and closed in a timely manner.
- Assist with parts warranty submittals and tracking.
- Support other departments with creating and sending quotes and invoices for customers as requested.
- Administer Maintenance Agreements, including tracking and supporting member retention, and assisting with implementation of new contracts.
- Support the New Construction Department, including ordering prints, maintaining job folders, filing, scanning completed job folders, registering equipment, and relaying information to the Project Manager as needed.
- Assist with Retro / System Change-out projects, including obtaining signed documents, receiving deposits, pulling permits, scheduling inspections, completing warranty registration, rebate submission, and tracking.
- Maintain company vehicle records, including periodic safety inspections, service and maintenance records, gas card assignment and usage, copies of insurance and registration records.
- Support OSHA compliance and safety meeting record keeping.
- Perform various administrative duties as needed to meet company requirements.
- Ensure the office and break area are clean and orderly.
- Water plants and seasonal flowers and change out seasonal décor.
Requirements:
- Positive attitude with a commitment to providing excellent work without constant supervision.
- Proficiency in utilizing the Company's Service Software programs.
- 2-3 years of office/administrative experience - preferred, not required.
- Excellent customer service and ability to handle difficult customers in a professional manner.
- Proficient use of Microsoft Outlook, Excel, and Word.
- Ability to create and edit work orders, invoices, quotes, and proposals using various software programs provided.
- Excellent verbal and written communication skills. Strong math skills required.
- Highly organized, with the ability to multi-task and demonstrate excellent time management skills.
- Consistency and reliability.
About Us:
Deschutes Heating & Cooling, Inc. has been serving the Central Oregon community for over 25 years. We are an HVAC service, repair, and installation company specializing in residential HVAC systems. We value our employees and customers, committed to providing honest and knowledgeable technicians, as well as high-quality service, workmanship, and installations.
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