Client Service Solutions Associate

2 weeks ago


Chicago, Illinois, United States Northern Trust Corporation Full time

Position Overview

: Associate Specialist within Client Service Solutions for Hedge Fund Services at Northern Trust

Role Summary:

The Client Service Solutions (CSS) team at Hedge Fund Services (HFS) is dedicated to fostering robust client relationships and enhancing operational efficiency at Northern Trust. As a CSS Partner, you will serve as the main point of contact for clients, ensuring their needs are met through diligent oversight of Middle Office and Operational services.

Core Responsibilities:

  • Client Relationship Development: Cultivate strong partnerships with clients, comprehend their requirements, and advocate for their interests within HFS.
  • Operational Management: Collaborate with Operational Partners to guarantee that service objectives are consistently achieved.
  • Effective Communication and Leadership: Proactively present solutions for operational improvements to clients and inspire team members.
  • Strategic Leadership: Oversee shared service teams, grasp client business workflows, and ensure exceptional outcomes.
  • Client Interaction: Engage in client meetings to reinforce relationships.
  • Issue Management and Resolution: Efficiently address and resolve client concerns.
  • Project Coordination: Oversee significant client initiatives and contribute to process enhancements.

Required Competencies:

  • Professional Background: At least 8 years of experience in trade operations, reconciliations, or related sectors.
  • Communication Proficiency: Exceptional verbal and written communication skills.
  • Leadership and Teamwork: Demonstrated leadership capabilities with an emphasis on nurturing productive relationships.
  • Client-Focused Approach: Strong commitment to client satisfaction.
  • Analytical Abilities: Excellent project management and organizational skills.
  • Technical Skills: Proficient in Excel, with VBA knowledge considered advantageous.
  • Industry Acumen: Familiarity with financial instruments and profit and loss calculations.

Work Environment:

Northern Trust promotes a flexible and collaborative work culture, committed to innovation and exploration. Opportunities for internal mobility are encouraged, senior leadership is approachable, and there is a strong dedication to community service.

Accommodations:

Northern Trust provides reasonable accommodations for individuals with disabilities. For assistance, please reach out to our HR Service Center.



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