Client Service Associate
2 weeks ago
Position Overview
: Associate Specialist within Client Service Solutions, Hedge Fund Services at Northern TrustRole Summary:
The Client Service Solutions (CSS) team at Hedge Fund Services (HFS) is dedicated to strengthening client relationships and optimizing operational efficiency. As a CSS Partner, you will serve as the main point of contact for clients, ensuring their needs are met through diligent oversight of Middle Office and Operational services.
Key Responsibilities:
- Client Relationship Management: Develop robust partnerships with clients, comprehend their requirements, and advocate for their interests within HFS.
- Operational Excellence: Collaborate with Operational Partners to guarantee that service objectives are achieved consistently.
- Communication and Leadership: Proactively propose solutions for enhancing operational efficiencies and inspire team members.
- Strategic Oversight: Direct shared service teams, grasp client business workflows, and ensure exceptional outcomes.
- Client Engagement: Engage in client meetings to fortify relationships.
- Issue Resolution and Escalation Management: Effectively address and resolve client concerns.
- Project and Workflow Management: Oversee significant client initiatives and contribute to process enhancements.
Required Competencies:
- Professional Experience: At least 8 years in trade operations, reconciliations, or similar domains.
- Communication Skills: Strong verbal and written communication abilities.
- Leadership and Collaboration: Demonstrated leadership capabilities with an emphasis on fostering productive relationships.
- Client-Centric Mindset: A pronounced focus on client satisfaction.
- Analytical Skills: Exceptional project management and organizational capabilities.
- Technical Proficiency: Proficient in Excel, with VBA knowledge considered advantageous.
- Industry Knowledge: Understanding of financial products and profit and loss calculations.
Working Environment:
Northern Trust fosters a flexible and collaborative workplace culture, emphasizing exploration and innovation. Opportunities for internal mobility are encouraged, senior leadership is approachable, and there is a commitment to community service.
Reasonable Accommodation:
Northern Trust provides reasonable accommodations for individuals with disabilities. For assistance, please reach out to our HR Service Center.
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