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Client Solutions Manager

2 months ago

Chicago, Illinois, United States MedPro Disposal Full time
Job Title: Client Solutions Manager

Company Overview: MedPro Disposal is a leading provider of healthcare compliance solutions tailored to meet the needs of medical waste generators nationwide. We specialize in ensuring our clients adhere to stringent regulatory standards while streamlining their waste management processes, ultimately promoting a safer and more sustainable healthcare environment.

Job Summary:

We are seeking a highly ambitious, energetic, and customer-focused Account Manager to join our team in Chicago. As a Client Solutions Manager, you will play a key role in supporting MedPro's growing customer base. Your mission will be to drive value and satisfaction for our clients by cross-selling innovative compliance solutions, managing service adjustments, and ensuring a seamless, personalized experience that promotes growth and fosters long-term client retention.

Responsibilities:
  • Quota Management: Meet daily quota expectations by focusing on sales activities and value-added services, such as compliance initiatives and other revenue-generating activities.
  • Value-Based Sales: Utilize 'Value-Based Sales Skills' to uncover clients' existing service issues and needs, explain contract obligations, and provide alternative solutions.
  • Customer Support: Respond to customer concerns and proactively contact customers to ensure satisfaction.
  • Creative Problem-Solving: Determine customers' needs and negotiate appropriate resolutions by right-sizing, price adjustments, and resolving service quality issues.
  • Sales & Customer Engagement: Achieve sales activity and targets through engaging customers via phone and email.
  • Relationship Building: Establish and maintain relationships with decision-makers and key stakeholders.
  • Customer Records Management: Document and update customer records based on interactions.
  • Retention Efforts: Retain customers at risk of cancellation or identified as potential lost business.
  • Collaboration: Work with cross-functional team members, including operations, billing, collections, and sales departments, to provide exceptional solutions.
  • CRM Usage: Ensure correct usage of CRM and other sales applications.
Qualifications:
  • Bachelor's degree in Business, Marketing, or a related field preferred or equivalent combination of education and experience.
  • 2+ years of experience in sales or account management.
  • Proficiency in CRM software and Microsoft Office Suite.
  • Proven track record of meeting or exceeding sales targets.
  • Ability to work independently and as part of a team.
  • Self-motivated, organized, and detail-oriented.
  • Strong interpersonal and team collaboration skills.
  • Positive and professional demeanor.
  • Ability to build rapport with clients.
  • Strong account management skills.
  • Account resolution abilities.