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IT Client Success Manager

2 months ago

Seattle, Washington, United States Pacific Office Automation Inc. Full time

Career Opportunities with Pacific Office Automation

At Pacific Office Automation, we are dedicated to providing exceptional service and innovative solutions in the document imaging and technology sector.

As the largest independently-owned dealer in the nation, we have established a strong presence across ten western states, building lasting relationships with leading manufacturers.

Position Overview

We are currently seeking a Technical Account Manager (TAM) to enhance our client support initiatives.

The Technical Account Manager will play a crucial role in maintaining and nurturing our post-sales client relationships. This position involves various responsibilities, including:

Key Responsibilities
  • Conducting comprehensive consultations with IT clients at advanced technical levels on a quarterly basis.
  • Offering technical insights during the sales process, including the presentation of the Maturity Model and assistance with technology roadmaps.
  • Collaborating within a team of TAMs to provide optimal support for our clients.
  • Drafting and developing detailed scopes of work for IT applications and hardware implementations.
  • Leading meetings and strategic planning sessions to enhance client satisfaction and expand our account base.
  • Providing training and guidance to IT Engineers who support our sales representatives.
  • Establishing and maintaining a 'trusted advisor' relationship with IT service desks, sales teams, and clients.
  • Continuously developing knowledge of key market trends, regulations, and compliance requirements.
Qualifications
  • 3-5 years of experience in a Technical Account Management role.
  • Bachelor's degree in Business, Computer Science, or Management Information Systems.
  • Relevant certifications such as Net+, MCP, MCA, MCSE, Cloud, or Firewall.
  • Experience in IT managed services, project engineering, and technical management.
  • Strong understanding of IT operations and service management.
  • Knowledge of risk mitigation, security protocols, web technologies, and server management.
  • Familiarity with cloud technologies, email and server migration, VPN technologies, and systems integration.
Compensation and Benefits
  • Competitive base salary ranging from $60,000 to $100,000, plus commission opportunities.
  • 401k matching program.
  • Comprehensive medical, dental, vision, and life insurance plans.
  • Monthly vehicle allowance.
Diversity and Inclusion Commitment

Pacific Office Automation is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.