Technology Market Client Service Manager

3 weeks ago

Seattle, Washington, United States Brown and Caldwell Full time

We are seeking a highly skilled and experienced Client Service Manager to join our Technology Market team at Brown and Caldwell. In this role, you will be responsible for leading the development and execution of business plans, growing our business through high-value client relationships, and ensuring quality client services.

Key Responsibilities:

  • Develop and communicate client-focused business plans that support overall company objectives.
  • Grow our business by developing high-value client relationships and representing BC with key clients and teaming partners.
  • Connect with business units, enterprise groups, and corporate groups to bring the right resources to bear on client projects.
  • Meet identified performance metrics, including annual sales goals and contribution margin.
  • Create client engagement strategies and pursuit plans, actively leading in key opportunity proposal strategy, positioning, teaming, messaging, and interview development.
  • Manage company risk by ensuring compliance with the Company Risk Policies.
  • Model BC values to our employees and clients.
  • Communicate and model BC Safety standards to all BC employees.
  • Engage and cultivate client service teams to support understanding and delivering on client needs and expectations.
  • Serve as project manager or senior technical resource for key clients, managing multi-disciplinary resources to deliver projects on schedule and budget and according to client critical success factors.
  • Utilize internal systems for communication, tracking, and collaboration on projects and opportunities.
  • Support development of staff members, especially as it relates to exceptional client service delivery, strategic planning, and effective communication.
  • Leverage resources, experience, and skills of the firm to support client goals.
  • Participate in professional societies, creating connections for BC and technical professionals in support of client goals.

Requirements:

  • B.S. degree in a related engineering field (Civil, Chemical, Environmental, etc.) required; M.S. degree in a related engineering field with a focus on wastewater and water or M.B.A. preferred.
  • Exhibits leadership core competencies (emotional intelligence, communication, teamwork, problem-solving, interpersonal skills, business acumen, etc.).
  • Minimum of 10 years of increasingly responsible experience in the environmental consulting, engineering, construction, and operations industry is required; 15 or more is preferred.
  • Experience with water/wastewater design, planning, and studies along with leadership on projects.
  • Willingness to champion the use of BC standard tools and processes.
  • Ability to successfully manage clients in a collaborative fashion and interface with Brown and Caldwell's local, regional, and national water and wastewater practitioners as well as help mentor junior staff.
  • Demonstrated ability to communicate effectively with clients, lead strong project teams meeting project requirements, and provide strong business growth results in management roles.
  • Proven understanding of environmental and regulatory drivers for clients and projects.
  • Self-starter, results-oriented, and able to work under tight deadlines.
  • Successful marketing, proposal writing, and proposal management.
  • Proven technical skills with the ability to articulate ideas and concepts both visually and contextually.
  • Ability to motivate others and lead teams to implement plans for projects and client pursuits.
  • Ability to travel to visit clients and to attend out-of-town business meetings, as required.
  • Valid driver's license and good driving record required.

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