Clinical Operations Manager
5 days ago
We are seeking a highly skilled and experienced Clinical Manager to join our team at Illumia. This is a key leadership position responsible for overseeing the day-to-day operations of our Advanced Illness Management (AIM) and Palliative Care department.
Key Responsibilities- Coordinate and manage all business affairs and clinical activities related to the administration of the AIM and Palliative Care department.
- Ensure clinical care delivery goals are met and exceeded.
- Manage a team of Clinical Coordinators, NPs, and RNs.
- Oversee scheduling, frequency adherence, clinical coordination, medical record maintenance, and marketing functions for a team of patients and clinicians.
- Manage incoming calls from partners and patients.
- Ensure Visit Frequency compliance, scheduling PRN visits, post-hospitalization follow-up with patient/family, and expediting discharge home with AIM communication with partners.
- Order labs, DME, and imaging.
- Coordinate results with NPs, enter telephone encounters in partner EMR, and enter routine visit med reconciliation in partner EMR.
- Ensure transitions to HSP referrals to CTC for care type.
- Assist in identifying HSP eligible patients.
- Identify HH providers that can accept HH referrals from PCC.
- Identify and communicate with local partner office for lab drop-off.
- Registered Nurse with Home Health, Hospice, and/or Palliative Care experience preferred.
- Bachelor's degree in nursing, Business Administration, or related field; or equivalent experience and knowledge in Health Care Operations required.
- Master's degree in business or related field preferred.
- Minimum of 2 years health care administration/operations management required.
- Must be able to work some nights/weekends on call.
- Certified in Hospice and Palliative Care - preferred.
- Comprehensive Benefits Package: Health Insurance, 401k Plan, Tuition Reimbursement, PTO.
- Opportunity to participate in a Fleet Program.
- Competitive Salaries.
- Mileage Reimbursement.
- Professional growth and development opportunities.
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