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Customer Experience Representative

2 months ago

Palatine Illinois, United States AIT Worldwide Logistics, Inc. Full time
About the Role

We are seeking a highly skilled Customer Experience Agent to join our team at AIT Worldwide Logistics, Inc. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and partners.

Key Responsibilities
  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner
  • Monitor and manage customer shipments, resolving any issues that may arise
  • Collaborate with internal teams to optimize logistical services and ensure seamless delivery
  • Provide outstanding communication and problem-solving skills to resolve customer disputes and concerns
  • Emulate and uphold AIT's Core Values and Behaviors
Requirements
  • High School diploma and/or GED required
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and manage multiple priorities
  • Proficient in Microsoft Office Products
  • Ability to calculate freight rates and amounts
What We Offer

In addition to a competitive salary and benefits package, we offer a dynamic and supportive work environment, opportunities for growth and development, and a chance to be part of a global logistics leader.

We are an Equal Opportunity Employer and welcome applications from diverse candidates. If you are unable to apply online due to a disability, please contact Human Resources at (phone number removed) ext 5218.