Customer Experience Representative

4 days ago


Palatine, Illinois, United States AIT Worldwide Logistics Full time
Customer Experience Agent

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Agent. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and partners, ensuring their needs are met and exceeded.

Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Monitor and manage customer shipments, scheduling appointments, and resolving disputes
  • Provide outstanding communication and courtesy to all customers, both internally and externally
  • Identify and access customer needs, managing a high volume of incoming calls daily
  • Collaborate with other departments to optimize logistical services and arrange shipment and transportation details
Requirements:
  • Strong customer service skills and a passion for delivering exceptional experiences
  • Excellent communication and problem-solving skills
  • Ability to work autonomously and as part of a team
  • Proficient in Microsoft Office products
  • High school diploma or equivalent required
What We Offer:
  • Competitive compensation and bonus structure
  • Comprehensive benefits package, including medical, dental, and vision coverage
  • Flexible scheduling and opportunities for professional growth and development
  • Collaborative and dynamic work environment

AIT Worldwide Logistics is an Equal Opportunity Employer. We are committed to diversity and inclusion in the workplace and welcome applications from qualified candidates of all backgrounds.



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