Customer Service Representative
4 days ago
A leading global freight forwarder, AIT Worldwide Logistics connects companies with markets worldwide, expanding access to raw materials, components, and finished goods.
With over 40 years of experience, AIT has built a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences, and marine.
Our flexible business model customizes door-to-door deliveries via sea, air, ground, and rail, ensuring timely and budget-friendly solutions.
Job SummaryWe seek a skilled Customer Service Representative to join our team, responsible for handling inbound and outbound calls, responding to internal and external emails, and managing Freshdesk tickets.
As a key member of our customer service department, you will provide exceptional support to our clients, ensuring efficient filing of warranty and non-warranty claims, preparing detailed quotes and invoices, and maintaining high productivity levels.
With a deep understanding of our client services, you will effectively communicate with team members and valued clients, contributing to a vibrant team and growing within a supportive environment.
Key Responsibilities- Handle inbound and outbound calls, responding to client inquiries and resolving issues
- Manage internal and external emails, including Freshdesk tickets
- Prepare detailed quotes and invoices, ensuring accuracy and timeliness
- Maintain high productivity levels, meeting daily task requirements
- Communicate effectively with team members and clients, providing exceptional customer service
We offer a dynamic work environment, opportunities for growth, and a chance to contribute to a leading global freight forwarder.
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