Customer Service Representative

3 days ago


Arvada, Colorado, United States State Farm Insurance Full time

As a Customer Service Representative at State Farm Insurance, you will be responsible for providing exceptional customer service by answering inquiries and resolving issues. You will assist customers with their insurance needs, process insurance policy changes and updates, and handle incoming and outgoing phone calls. Additionally, you will maintain accurate and organized customer files, prepare and process insurance quotes and applications, and collaborate with team members to achieve office goals. You will also promote and cross-sell insurance products and services, handle policy renewals and cancellations, and assist with claims processing and follow-up. A professional and friendly demeanor is required at all times, and you must adhere to company policies and procedures. You will also stay updated on insurance industry trends and regulations, and attend training sessions and meetings as required.



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